{"id":2331,"date":"2022-08-22T09:12:00","date_gmt":"2022-08-22T09:12:00","guid":{"rendered":"https:\/\/syndigo.com\/global-data-synchronization-2\/"},"modified":"2026-02-10T08:19:32","modified_gmt":"2026-02-10T13:19:32","slug":"customer-experience-for-the-digital-age","status":"publish","type":"post","link":"https:\/\/syndigo.com\/fr\/whitepaper\/customer-experience-for-the-digital-age\/","title":{"rendered":"Customer Experience (CX) For the Digital Age"},"content":{"rendered":"\n<section class=\"hero-inner hero-resources \">\n    <div class=\"container-epic\">\n        <div class=\"hero-inner__content\">\n                            <p class=\"hero-inner__subtitle\">Whitepaper<\/p>\n            \n                            <h1 class=\"hero-inner__title\">Is a seamless customer experience a priority for your business this year?<\/h1>\n                    <\/div>\n\n        <div class=\"hero-inner__image\">\n            <img decoding=\"async\"\n                src=\"https:\/\/syndigo.com\/wp-content\/themes\/syndigo\/img\/hero.svg\"\n                alt=\"Syndigo\"\n                class=\"shapes_hero\">\n\n                            <img decoding=\"async\"\n                    src=\"https:\/\/syndigo.com\/wp-content\/uploads\/2023\/07\/Customer-Experience-For-The-Digital-Age.jpg\"\n                    alt=\"Syndigo\"\n                    class=\"main_image\">\n                    <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"two-columns-form-text inner-page-form-multilang light \">\n    <div class=\"two-columns-form-text__container\">\n        <div class=\"two-columns-form-text__text\">\n                                        <div class=\"two-columns-form-text__text-content\">\n                    <p>We know the holy grail for enterprise is achieving a cohesive customer strategy that drives financial performance.<\/p>\n<p>Think Amazon, Uber, Apple, Airbnb, or Netflix. These leading brands have one thing in common \u2014they offer a fantastic customer experience.<\/p>\n<p><strong>\u201cYou\u2019ve got to start with the customer experience and work back toward the technology, not the other way around.\u201d<br \/>\n&#8211; Steve Jobs<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2335\" src=\"https:\/\/syndigo.com\/wp-content\/uploads\/2023\/07\/CX-1024x669-1-300x196.jpg\" alt=\"customer experience\" width=\"300\" height=\"196\" \/><\/p>\n<p>Need more reasons to download? Here\u2019s a sneak peak of a few insights you\u2019ll find:<\/p>\n<ul>\n<li><strong>76%<\/strong>\u00a0of customers switch from brand to brand to find an experience that matches their expectations.<\/li>\n<li><strong>80%<\/strong>\u00a0of customers say the experience a company provides is as important as its products and services.<\/li>\n<li>Companies using the power of AI and data drive more relevant engagement in target accounts,\u00a0<strong>106% higher pipeline and 3x higher ROI<\/strong>\u00a0on marketing spend.<\/li>\n<\/ul>\n                <\/div>\n                    <\/div>\n        <div class=\"inner-page-form-multilang__container\">\n            <div class=\"inner-page-form-multilang__form\">\n                                    <h2 class=\"inner-page-form-multilang__title-form\">Fill out the form below to access the report.<\/h2>\n                                <script src=\"\/\/pages.syndigo.com\/js\/forms2\/js\/forms2.min.js\"><\/script> <form id=\"mktoForm_1007\"><\/form> <script>MktoForms2.loadForm(\"\/\/pages.syndigo.com\/\", \"539-CDH-942\", 1007);<\/script>            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n<section class=\"explore-homepage dark\">\n\t<img decoding=\"async\" src=\"https:\/\/syndigo.com\/wp-content\/themes\/syndigo\/img\/explore-more.svg\" alt=\"Syndigo\" class=\"shape-explore-more\">\n\t<img decoding=\"async\" src=\"https:\/\/syndigo.com\/wp-content\/themes\/syndigo\/img\/explore-more-right.svg\" alt=\"Syndigo\" class=\"shape-explore-more-right\">\n\t<div class=\"explore-homepage__container\">\n\t\t<h2 class=\"explore-homepage__title\">Explore More<\/h2>\n\n\t\t<div class=\"explore-homepage__cards\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/syndigo.com\/ebook\/what-is-master-data-management\/\" target=\"_self\" class=\"explore-homepage__card-link-wrapper\">\n\t\t\t\t\t\t\t<article class=\"explore-homepage__card\">\n\t\t\t\t\t\t\t\t<div class=\"explore-homepage__card-image-container ebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/syndigo.com\/wp-content\/uploads\/2023\/07\/Syndigo-MDM.jpg\" alt=\"Master Data Management\" class=\"explore-homepage__card-image\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"explore-homepage__card-content\">\n\t\t\t\t\t\t\t\t\t<span class=\"explore-homepage__card-label ebook\">Ebook<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"explore-homepage__card-title\">\n\t\t\t\t\t\t\t\t\t\tWhat is Master Data Management?\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"explore-homepage__card-description\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<span class=\"explore-homepage__card-link\">Read More<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/syndigo.com\/ebook\/the-ultimate-guide-to-digital-shelf-analytics\/\" target=\"_self\" class=\"explore-homepage__card-link-wrapper\">\n\t\t\t\t\t\t\t<article class=\"explore-homepage__card\">\n\t\t\t\t\t\t\t\t<div class=\"explore-homepage__card-image-container ebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/syndigo.com\/wp-content\/uploads\/2023\/07\/Digital-Self-Analytics.png\" alt=\"Digital Shelf Analytics\" class=\"explore-homepage__card-image\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"explore-homepage__card-content\">\n\t\t\t\t\t\t\t\t\t<span class=\"explore-homepage__card-label ebook\">Ebook<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"explore-homepage__card-title\">\n\t\t\t\t\t\t\t\t\t\tThe Ultimate Guide to Digital Shelf Analytics\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"explore-homepage__card-description\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<span class=\"explore-homepage__card-link\">Read More<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/syndigo.com\/ebook\/what-is-product-information-management\/\" target=\"_self\" class=\"explore-homepage__card-link-wrapper\">\n\t\t\t\t\t\t\t<article class=\"explore-homepage__card\">\n\t\t\t\t\t\t\t\t<div class=\"explore-homepage__card-image-container ebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/syndigo.com\/wp-content\/uploads\/2025\/08\/Product-Information-Management.png\" alt=\"\" class=\"explore-homepage__card-image\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"explore-homepage__card-content\">\n\t\t\t\t\t\t\t\t\t<span class=\"explore-homepage__card-label ebook\">Ebook<\/span>\n\t\t\t\t\t\t\t\t\t<h3 class=\"explore-homepage__card-title\">\n\t\t\t\t\t\t\t\t\t\tWhat is Product Information Management (PIM)?\t\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"explore-homepage__card-description\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<span class=\"explore-homepage__card-link\">Read More<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n<\/section>\n\n\n\n<section class=\"wp-block-group single-sec-1 is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-group__inner-container\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column content-col is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"subtitle\">REQUEST A COPY OF THE <strong>WHITEPAPER<\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading\" id=\"h-is-a-seamless-customer-experience-a-priority-for-your-business-this-year\"><strong>Is a seamless customer experience a priority for your business this year?<\/strong><\/h1>\n\n\n\n<p>We know the holy grail for enterprise is achieving a cohesive customer strategy that drives financial performance.<\/p>\n\n\n\n<p>Think Amazon, Uber, Apple, Airbnb, or Netflix. These leading brands have one thing in common \u2014they offer a fantastic customer experience.<\/p>\n\n\n\n<p><strong>\u201cYou\u2019ve got to start with the customer experience and work back toward the technology, not the other way around.\u201d<br>&#8211; Steve Jobs<\/strong><\/p>\n\n\n\n<p>In this whitepaper, learn how you can set the foundation of customer experience and strategy to deliver seamless, personal consumer experiences that drive engagement, loyalty, satisfaction \u2013 and profitable growth.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"669\" src=\"https:\/\/syndigo.com\/wp-content\/uploads\/2023\/07\/CX-1024x669-1.jpg\" alt=\"customer experience\" class=\"wp-image-2335\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-left\"><br>Need more reasons to download? Here\u2019s a sneak peak of a few insights you\u2019ll find:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-medium-font-size\"><strong>76%<\/strong>&nbsp;of customers switch from brand to brand to find an experience that matches their expectations.<\/li>\n\n\n\n<li class=\"has-medium-font-size\"><strong>80%<\/strong>&nbsp;of customers say the experience a company provides is as important as its products and services.<\/li>\n\n\n\n<li class=\"has-medium-font-size\">Companies using the power of AI and data drive more relevant engagement in target accounts,&nbsp;<strong>106% higher pipeline and 3x higher ROI<\/strong>&nbsp;on marketing spend.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column form-col is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"796\" height=\"480\" src=\"https:\/\/syndigo.com\/wp-content\/uploads\/2023\/07\/Customer-Experience-For-The-Digital-Age.jpg\" alt=\"\" class=\"wp-image-2340\"\/><\/figure>\n\n\n<div class=\"form-block single\" >\n\t<h3>\n\t\t<p>Fill out the form below to access <strong>the report.<\/strong><\/p>\n\t<\/h3>\n\t\t<script>\n\t\tfunction script() {\n\t\t\tMktoForms2.loadForm(\"\/\/pages.syndigo.com\", \"539-CDH-942\", 1007);\t\t}\n\t<\/script>\n\t<script onload=\"script()\" src=\"\/\/pages.syndigo.com\/js\/forms2\/js\/forms2.min.js\"><\/script>\n\t <form id=\"mktoForm_1007\"><\/form> <\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>REQUEST A COPY OF THE WHITEPAPER Is a seamless customer experience a priority for your business this year? We know the holy grail for enterprise [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":2340,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","_page_status":"","footnotes":""},"categories":[29],"tags":[],"class_list":["post-2331","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-whitepaper"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.8 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Experience (CX) For the Digital Age<\/title>\n<meta name=\"description\" content=\"In this whitepaper, learn how you can set the foundation of customer experience and strategy to deliver seamless, personal customer experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience (CX) For the Digital Age\" \/>\n<meta property=\"og:description\" content=\"In this whitepaper, learn how you can set the foundation of customer experience and strategy to deliver seamless, personal customer experiences.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/syndigo.com\/fr\/whitepaper\/customer-experience-for-the-digital-age\/\" \/>\n<meta property=\"og:site_name\" content=\"Syndigo\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/syndigoLLC\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-22T09:12:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-10T13:19:32+00:00\" \/>\n<meta property=\"og:image\" 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