Harness your customer information to create a unified customer experience, regardless of channel or platform. It’s your brand’s investment in making your customers happier with intelligent data, so you can make every conversation count.
Customer Domain MDM
Deliver superior customer experiences with 360-degree insights right where you want them.
Customer MDM: 360-degree view of customer
Unify data. Activate personalized experiences.
Customer Graphs: Automated orchestration
Define user intent. Craft the experience.
Customer Insights: Contextual Recommendations
Useful data. Intelligent insights.
App Marketplace: Unlimited growth
Extend and customize. In present and future.
Customer MDM: 360-degree view of customer
Manage data and handle customer insights with a flexible system architecture that results in a single view of the entities you’re interested in through a single source.
Create
Create and collect customer identities from multiple sources and stitch them together with AI-powered Match and Merge algorithms, to identify and remove duplicate records. Build a persistent customer profile.
Standardize
Standardize data management process and improve data quality with validation from external sources that impact your actions on CX, retention, and revenue growth.
Govern
Govern golden records of data with business KPIs, intelligent automation, and workflows.
Customer Graphs: Automated orchestration
Connect your customer experience data to uncover trends, drive quality engagement, and optimize performance.
Customer Hierarchies
Customer Hierarchies enable you to view customer details and hierarchical relationships as well as access transactional pages to take action.
Householding
Householding or grouping customers together into “decision units” enables you to capture sentiment and run targeted campaigns or pitch relatable service offerings to the same household members.
Journey Mapping
Journey Mapping creates visual maps of a customer’s relationship with your brand or product over time and across different channels so you can deliver the outcomes your customer desires.
Customer Insights: Contextual Recommendations
Scale faster to personalize and customize your offerings at the speed of commerce, predict next-best-actions that guide customers to their desired outcomes while enabling your team members to perform their best.
Contextualize
Contextualize and hyper-personalize your product data based on customer journey maps.
Recommend
Recommendation tools help you understand your customers automate any action and create the best possible experience for them.
App Marketplace: Unlimited growth
Future-proof your business by leveraging the Syndigo App Marketplace or by building your own Apps to grow, scale, and customize to get more value from your investment.
Product Experiences
Apps to create a more unified customer experience for those interacting with your brand.
Connectors
Provide trusted, accurate, and complete data to all your selling channels and enterprise systems.
Content Services
Leverage public and private data services to radically improve product content.
Customer Intelligence
Drive hyper-personalization, discover relationships and insights, and understand and know your customer better to increase customer experience.
Data Quality
Improve customer data quality with industry sources and increase regulatory compliance.
Benefits of Customer Domain MDM
Marketing
Create successful campaigns by targeting contacts on a more personal and relevant level.
Sales
Create offers and promotions based on historical engagement for greater predictability of results.
Service
Improve customer experience by reducing the time your service teams spend resolving issues.
Hear From Our Clients
Selecting Syndigo with its future proof PIM, eliminated the risk of a disruptive and costly upgrade later.
Alex Ives, Director of Enterprise Systems at Boden
Syndigo’s PIM/DAM and MDM systems support our 200K products, 500 suppliers, and 100 users workflow in an omnichannel environment and integrated architecture.
