1WorldSync’s ChannelSupply offering enables Client to make available to 1WorldSync and its ChannelOnline Customersinformation about its products, including without limitation, pricing, availability, and otherinformation about products and/or services offered for sale by Client to ChannelSupply MutualCustomers through ChannelOnline.
As part of this offering, 1WorldSync shall integrate Client and the ChannelSupply Client Datainto ChannelOnline according to the Client’s SubscriptionConfiguration and level of integration as listed in the Order Form. The level of integrationdetermines the actual functionality available to ChannelSupply Mutual Customers.
Depending on the Client’s Subscription Configuration and level of integration as listed in the OrderForm, Client can:
There are three (3) levels of ChannelSupply integration a Client can select:
| ChannelSupply Standard Integration | Flat file integration of ChannelSupplyMaster Product Inventory Files & ChannelSupplyClient Customer Pricing Files |
| ChannelSupply Enhanced Integration | Standard level integration plus real-time price and availability API integration |
| ChannelSupply Premium Integration | Standard and Enhanced level integration, plus electronic order submission &pull-back of status/tracking details |
ChannelSupply – Integration SetupA one (1) time Setup fee is required to add the Client as a ChannelOnline SupportedSupplier in ChannelOnline and enable ChannelSupply Client Data integration.
ChannelSupply – Integration Setup includes:
| ChannelSupply Standard Integration | Creation of a “Supplier Page” for the Client in ChannelOnlineConnecting toClient’s FTP service for file exchangeIngesting/processing file feeds intodatabases on a routine basis |
| ChannelSupply Enhanced Integration | Integration and testing of mutually agreed upon XML API schema for request andretrieval of real-time ChannelSupply Client Customer pricing |
| ChannelSupply Premium Integration | Integration and testing of mutually agreed upon XML API schema for request andretrieval of real-time ChannelSupply Client Customer purchase order submission andstatus retrieval |
Client will be notified when ChannelSupply – Integration Setup has been completed, and unless Clientnotifies 1WorldSync of any faults or flaws in the Integration Setup within five (5) days of suchnotice, Integration Setup will be deemed to have been completed.
ChannelSupply – Integration MaintenanceAn active ChannelSupply – Integration Maintenancesubscription is required for 1WorldSync to process updates to ChannelSupply Client Data inChannelOnline, and make any necessary changes to maintain the integration.
Client must provide its ChannelSupply Master Product Inventory Files and ChannelSupply ClientCustomer Pricing Files to 1WorldSync as part of this Service. Files must be posted to eitherClient’s hosted server location for retrieval, or 1WorldSync’s FTP server on a mutually agreed uponcadence (at least once a day).
Both types of files must be re-generated each time they are made available by Client to 1WorldSync.They must be full files (including all products and all pricing for ChannelSupply Mutual Customers),not delta files (including only changed information). ChannelSupply Master Product Inventory Filesand ChannelSupply Client Customer Pricing Files must be sent or made available for download Mondaythrough Friday by 8:00 p.m. PST for use the following business day. If Client has not provided newfiles within 24 hours preceding this time, 1WorldSync will continue to utilize the most recentlyprovided file.
Client acknowledges that all information it submits through the ChannelSupply service will be used byrecipients of that information to evaluate various products and ultimately make procurement orpurchasing determinations. Client is solely responsible for the accuracy of all pricing andavailability information it provides. Client agrees that in the event of any dispute regarding itspricing, availability, or other Client Content it will resolve such dispute directly with suchthird-parties and it will reimburse 1WorldSync for any reasonable costs it may incur in support ofClient in relation to any such dispute.
Client must notify 1WorldSync at least twenty-four (24) hours in advance if the file name or filelocation is changed, or if there are any maintenance issues that will cause downtime or delay.
ChannelSupply Master Product Inventory FileChannelSupply Master Product Inventory Files shouldcontain one product per row, meaning that each row denotes the beginning of a new product. The datacannot include any blank lines, nor any tabs in any fields.
Client must provide the ChannelSupply Master Product Inventory File to 1WorldSync in tab-delimitedformat.
The file should include the Client’s full product catalog that represents every product sold by theClient, including those with purchase authorization requirements. Only one ChannelSupply MasterProduct Inventory File is required (i.e. it should not be specific to any specific ChannelSupplyClient Customer).
The file must be named master.txt or master.zip . If there are over 1,000 products in the file, itmust be in zipped format with no encrypted passwords required to unzip. Field names preceded by anasterisk (“*”) denote mandatory required information. The ChannelSupply Master Product InventoryFile should be structured in the following format:
| Field Name | Field Description |
| *Supplier SKU | The unique product ID Client uses to identify the product in its system(s). |
| *Retail Price (MSRP) | Manufacturer Suggested Retail Price (aka List Price). No commas or dollar signs arenecessary.Example: 1095.95 |
| *In Stock Field | A quantity of product units available. Example: 120 |
| ETA | An estimated arrival date if product is backordered. Please use YYYYMMDD format.Example: 20010210 |
| *Description | A short product description, preferably less than 100 characters longExample:Vaio Notebook 128 MB – 10.5 GB HD – 400 MHz PII |
| *Manufacturer Name | The manufacturer name.Example: Sony Electronics Inc. |
| *Manufacturer SKU | This must be the unmodified form: i.e. no additions, alterations or modifications ofany type are to be made to the original SKU character set assigned by themanufacturer. Along with the manufacturer’s name, it is used to provide uniqueidentification for each product.Example: ADT-3160 |
| Category | Text name of the Client or ChannelOnline category for the specified product. Max 100characters. |
| Sub-category | Text name of the Client or ChannelOnline sub-category for the specified product. Max100 characters. |
| *Weight | The product shipment weight (in pounds).Example: 4.00 |
| Special Message | Any special product information that the Client’s customer may find valuable. Thisfield must be limited to 255 charactersExample: Replacement SKU 12345-789available on 10/3/2001 |
| UPC | Universal Product Code |
| UNSPSC | United Nations Standard Products and Services Code |
| Unit of Measure | The number or type of items per unit.Example: Each, EA, Box, Carton |
| Non-Returnable | This numeric value will indicate whether a product can be returned or not back tothe supplier. A value of 0 = returnable, value of 1 = non-returnable |
| Direct Ship | Provide the value “Yes” for items that are directly shipped from the vendor(electronics software, licenses, etc.) |
ChannelSupply Client Customer Pricing FilesClient should provide ChannelSupply Client CustomerPricing Files for all ChannelSupply Mutual Customers.
ChannelSupply Client Customer Pricing Files should contain one product per row, meaning that each rowdenotes the beginning of a new product. The data cannot include any blank lines, nor any tabs in anyfields.
Client must provide the ChannelSupply Client Customer Pricing Files to 1WorldSync in tab-delimitedformat.
Unless Client has one price it offers to all ChannelSupply Client Customers per product, a separateChannelSupply Client Customer Pricing Files must be submitted by Client to 1WorldSync for eachChannelSupply Mutual Customer.
The ChannelSupply Client Customer Pricing Files must be named <account number>.txt or<account number>.zip . For example, if a ChannelSupply Client Customer account number is12345, there should be a file called 12345.txt or 12345.zip. If there are over 1,000 products in afile, it must be in zipped format with no encrypted passwords required to unzip. The unzipped filewill be in the same <account number>.txt format. The ChannelSupply Client Customer PricingFiles may optionally include prices for specific contracts, such as government and educationalcontracts. The price for each contract shall be on a separate row for each SKU. The contract columnmay be omitted, and will then default to the value in the “Price” field. Field names below precededby an asterisk (“*”) denote required information. ChannelSupply Client Customer Pricing Files shouldbe structured in the following format:
| Field Name | Field Description |
| *Supplier SKU | The unique product ID Client uses to identify the product in its system(s). |
| *Price | Price the Client will sell the product to the ChannelSupply Mutual Customer.Nocommas or dollar signs are necessaryExample: 1095.95 |
| Contract | The contract for which a valid price. This optional column may contain any of thefollowing values: “Consumer”, “Government”, “Education”, “FederalGov”, “StateGov”,“HigherEd”, “Kthru12Ed”, or “E-Rate”. |
| Promo | Y indicates a promotion is available (empty or N value can be used for none) |
| Discount | Dollar amount of the discount. No commas or dollar signs are necessaryExample:9.99 |
| Start | Start date for promotion, first day it is valid. Please use YYYYMMDD format.Example: 20130107 |
| End | End date for promotion, the day it is no longer valid. Please use YYYYMMDD format.Example: 20130107 |
Real-time pricing and availability, order submission, and order tracking are accomplished via HTTPmessaging in XML format. The specifics of the format of messages exchanged will be mutually agreedupon by Client and 1WorldSync prior to execution of the Agreement.
1WorldSync will make commercially reasonable efforts to perform the mapping of products provided inthe ChannelSupply Master Product Inventory File to 1WorldSync product identifiers. This allowsChannelOnline Customers and/or ChannelOnline End Customers via the ChannelOnline Customer’s hostedweb-store to see 1WorldSync product data in conjunction with ChannelSupply Client Data. Theinformation that 1WorldSync uses to correlate the data is the following: Manufacturer Name andManufacturer SKU. Any product that is not mapped will be assigned to the “Additional Products”category in ChannelOnline.
The Client Content is being provided to 1WorldSync for the purposes of distributing it to thirdparties and making it available to the public, Client grants 1WorldSync a perpetual, worldwide,irrevocable license to use, copy, display, republish, and create non-infringing derivative works ofthe Client Content.
During the term of the Agreement, Client shall have access to ChannelOnline for the limited purposeof viewing the ChannelSupply Client Data. Client acknowledges that any other access and use ofChannelOnline, including without limitation, all retrieval, copying, or misappropriation of contentfrom ChannelOnline by any means shall be deemed a violation of 1WorldSync ‘s intellectual propertyrights and a material breach of this Agreement.
Client must provide 1WorldSync:
Points of ContactClient must provide 1WorldSync with one or more technical points of contactfor integration setup, maintenance, and troubleshooting of ChannelSupply Client Data, productpricing errors, and networking issues.
Responsibility for ChannelSupply Client DataClient will make available the ChannelSupply ClientData to 1WorldSync in accordance with Subscription Configuration “Integration Level” andrequirements set forth within this Agreement.
Client agrees to provide and update theChannelSupply Client Data as necessary to maintain its accuracy. Client acknowledges that failure tofully comply with the requirements and obligations set forth within (including but not limited tothose requirements concerning accuracy and timeliness) may result in 1WorldSync removing Client andthe ChannelSupply Client Data from ChannelOnline.
Client shall provide clean and accurateChannelSupply Client Data, including without limitation, the amount of time such pricing and termsare valid, sales terms, limitations, minimum purchase amounts, and other information reasonablynecessary for ChannelOnline Customers and/or ChannelOnline End Customers to make an informeddecision regarding purchase of a product or service. Client shall honor the pricing and termscontained in the ChannelSupply Client Data. In addition, Client shall provide all applicable andrelevant updates to the ChannelSupply Client Data during the term of the Agreement.
Client acknowledges and agrees that 1WorldSync does not intend to, and will not be required to, editor review for accuracy any of the ChannelSupply Client Data. Client represents and warrants that theChannelSupply Client Data does not contain any content, materials, advertising or services that areinaccurate or that infringe on or violate any applicable law, or third party rights includingwithout limitation rights of publicity, rights of privacy, patents, copyrights, trademarks, tradesecrets, licenses, and other contractual or property interests. Client is solely responsible for anyclaims or other losses associated with or resulting from the ChannelSupply Client Data.
Format Changes and DowntimeClient shall provide 1WorldSync with at least thirty (30) daysadvance written notice in the event that Client makes any material changes to the format of theChannelSupply Client Data. Client also agrees to provide 1WorldSync with at least five (5) daysadvance written notice of any maintenance or scheduled downtime that might affect Client’s abilityto provide real-time pricing and availability and/or electronic order acceptance. If Clientexperiences an unscheduled disruption that affects Client’s ability to deliver accurate and promptupdates to the ChannelSupply Client Data (e.g., unscheduled site outage), then Client shall promptlynotify 1WorldSync in writing describing (a) the nature of the problem; (b) the anticipated timeframein which Client will remedy the problem; and (c) the name, phone number and email address of acontact person that will be available to 1WorldSync. Upon the occurrence of an unscheduleddisruption, 1WorldSync may, at its option, remove the ChannelSupply Client Data from ChannelOnlineuntil 1WorldSync verifies that Client has resumed acceptable operations.
A ChannelSupply – Marketing Package can be purchased by the Client as a one-time service.
This service includes:
ChannelOnline support will be available to Clients five business days a week between the hours of 5am– 5pm Pacific Standard Time.
Client may submit up to five (5) Support Cases per month via the completion of a 1WS Support Form,email, or phone.
Online Form: https://channelonline.com/contact-supportPhone:+1.866.367.2638Email: cs-col-support@1worldsync.com
To report an emergency outside of support hours, please dial the toll-free number, follow the promptsand select the Emergency option when prompted.
