1WS’s Commerce Suite extends the Item Management subscription to include solutions complimentary tothe Business-to-Consumer (“B2C”) digital experience. Based on the Item Management subscription, thissuite of capabilities includes the following:
1.a.i. 1WS’s Item Management solution offers subscribers the ability to manage and synchronizeaccurate product content with a wide array of supplier and recipient trading partners. The ItemManagement Platform employs individual Connectors to deliver product content through recipientaccepted methodologies to meet supplier and recipient product content needs. The Item ManagementPlatform includes access to web-based and machine-to-machine interfaces that allows Client tosynchronize product content with other trading partners. In addition, validations are applied tosubmitted attributes to help ensure completeness and consistency of the data that is shared bytrading partners.
The Item Management Platform offers the ability to capture, manage and store product content, as wellas to collaborate with other 1WS community members to perform validations of the product contentusing rules defined by those recipients, and distribute the product content to those recipients. Inaddition, the Item Management Platform performs functions such as to allow data to be presented torecipients in a more user-friendly environment, or to allow data to be displayed on other websiteswith minimal effort.
For complete description of the Item Management capability, see attached Product Description forItem Management
1.a.ii. Implementation Options. 1WS offers two (2) implementation options to implement theItem Management Platform, as further described below.
1.a.iii. Requirements. In order to use the Item Management Platform, Client must havecorrectly adopted the applicable validations, product identification and attribute standards for thechosen Connectors. Client is strongly advised to review the applicable documentation for Client’sselected Connectors and Client’s data recipients on the preparation of product content to bepublished to them.
1.a.iv. Data Entry. The Item Management Platform requires that Client provides its content viathe web interface provided as part of the 1WS System or via a single node (such as connection viaAS2) as described further below. If Client desires to provide its data through multiple nodes or AS2connections, Client will be required to contract and pay for additional Professional Services. UponClient’s request, 1WorldSync will provide Client with a custom quote and Statement of Work for suchProfessional Services. If Client desires 1WS to enter or assist with entering this product contentinto 1WS’s System, Client may purchase Data Loading and Maintenance (DLM+) Services from 1WS. TheItem Management platform does not include these or any other 1WS products or services unless theyare separately contracted and paid for by Client.
1.b.i. Limited to use in supporting the digital presentation of product data and content managedwithin the 1WorldSync Commerce Platform for up to 500 publicly accessible items.Digital Catalog provides suppliers with the ability to render their items as a browsable DigitalCatalog(s), mobilizing the product content already organized in the Item Management and relatedplatforms and enables the seamless presentation of selling sheets, catalogs, slicks and otherdigital sales aids. Digital Catalog will allow both internal or external users to search, browse anddownload product data and content that has been made available in the 1WS Digital Catalog solution.Control of the product content displayed in Digital Catalog is solely at the discretion of theClient as the Digital Catalog limits visibility to product content that the Client has explicitlyspecified.
Public accessibility is achieved by designating items as publicly accessible via an item specific URLthat allows a consumer direct visibility to the item’s data and content.
For complete description of the Digital Catalog capability, see attached Product Description forDigital Catalog
1.c.i Limited to use with up to 50 items for syndication to the 1WorldSync General Networkof retailers. Client shall be granted access to the 1WorldSync ContentCast Client Portal toimport Client Rich Content and create Rich Content Client product content page(s) (“Client RichContent Page(s)”) based on the Rich Content Template Page. Client may add and/or edit Client RichContent. 1WorldSync may make the Client Rich Content Pages available to the 1WorldSync GeneralNetwork through the 1WorldSync services. Each unique Client Rich Content Page shall count as a newpage for the purpose of this service. Multiple Client product part numbers may be associated to apage at no additional charge, except where specific recipients require pages to be specific to asingle part number. There shall be no fee for any updates to the existing Client Rich Content Pagesif done by the Client. However, any updates to existing Client Rich Content Pages by 1WorldSync atClient’s request shall be subject to an additional fee under 1WorldSync’s Rich Content Page CreationService.
For complete description of ContentCast capabilities, see attached Product Description forContentCast
1.d.i Limited to use with up to 50 items for Item Intelligence for Walmart and Kroger only.Retail E-Commerce Analytics provides data and metrics to understand your items’ performance onlinefor supported Retailer(s). Using this solution provides visibility to, and the ability to extract,metrics for the areas of intelligence described below.1WorldSync will provide access to the REA portal and metrics based on the following packages:Ecommerce Item Intelligence – includes the following analytics for Company items on designatedRetailer ecommerce site(s):
Weekly Store-Level Metrics:
For complete description of Retail Ecommerce Analytics capabilities, see attached Product Description for Retail Ecommerce Analytics
1.e.i Client is entitled to Image use for up to 50 items annually. Image use is limited to publication or syndication of images exclusively via the Item Management, ContentCast, or Digital Catalog solutions. As a requirement to using the Image Capture Subscription, 1WorldSync will capture images of products delivered to 1WorldSync Studio as coordinated with Client through 1WorldSync Onboarding support. Client must designate desired imaging package as described in the Studio Services Product Description, limited to:
Activation of the Image Capture Subscription requires the execution of a separate Image Capture Subscription agreement between Client and 1WorldSync. The Image Capture Subscription agreement does not carry an additional fee and can be executed digitally via the 1WorldSync Store or manually, facilitated by account management.
For complete description of Studio services, see attached Product Description for Studio Services
2.1. Administrative and Billing Support.For administrative and billing issues, please contact businesssupport@1worldsync.com.
2.2. Resource Center (Online Documentation and References). -1WS Clients -may access – 1WS’s proprietary online reference library, known as the 1WorldSync -Resource Center. Access is limited to individuals who have been registered by 1WS as authorized users of -1WS Products/Services-. The 1WS Resource Center can be found – at – https://1worldsync.com/resource-center/support/.
2.3. Product/Service Support. Clients may submit Support Case Tickets at https://1worldsync.com/resource-center/support/.
2.4. Support Levels1WS will make its –Silver Level Support available to Client to assist with setup and service use. Custom Training and/or enhanced level support (Gold level) can be purchased for an additional fee.
Silver
Includes:
Gold
Includes:
Platinum
Includes:
Enhanced Support Package (Silver to Gold upgrade)
*must be purchased in conjunction with one or more annual service subscriptions, and is an annual fee that can be used as applicable to Client’s unique service offering. Enhanced support package defaults to standard support if the upgrade is not renewed.
Includes:
**Service upgrade is only available to silver customers who move from the support team to a dedicated Customer Care Advocate. Hourly time limits shall be observed and fulfilled in a reasonable manner that is meaningful to the customer.
Client will receive access to a 1WS System Test Environment as needed in accordance with its usage of the Item Management: Sales Flex Plan Service to exchange data with other trading partners via GDSN Connectors.
Client may opt in to receive relevant community updates and other newsletter publications as offered by 1WS.
In using the Commerce Suite package, Client agrees to be opted in to making their items available via the 1WorldSync Content1 accessible catalog offering.
For complete description of Content1, see attached Product Description for Content1
