1WorldSync’s Retailer Product Content (“RPC”) offering is a service whereby Client engages with1WorldSync to gather ClientProduct Content and/or Item SetupContent, transform it into one or more Retailer’s required format in accordance to theRetailer’s style guide and/or proprietary product content data model, and deliver it to theretailer(s) in specific markets and languages on the Client’sbhttps://1worldsync.com/product-descriptions/glossary/ehalf, based on the ServiceConfiguration specified on the Order Form.
As part of the service, Client is required to submit ContentBuild Requests and/or ContentUpdate Requests through 1WorldSync’s RetailerPartnerAccess Portal, or by an alternative mutually agreed upon method.
North America1WorldSync’s North American RPC offering requires Client topurchase a Retailer Product Content Creation, Delivery & Maintenance Subscription thatincludes product content transformation and delivery for up to ten (10) products within the termof the Agreement. Client may increase the number of products it desires content creation anddelivery for as part of the service, for an additional fee.
For the avoidance of doubt, any unused Content Build Requests that remain at the end of each termyear will expire and will not roll over to subsequent term years.
While Client’s subscription remains active, Client may submit an unlimited number of ContentUpdate Requests for any product for which 1WorldSync has delivered initial product content tothe Retailer(s) as part of the service performed under the current or past term of theAgreement.
Europe1WorldSync’s Europe RPC offering requires Client to purchase aRetailer Product Content Creation, Delivery & Maintenance Subscription that includes productcontent transformation and delivery for a specified number of products within the term of theAgreement. Client may increase the number of products it desires content creation and deliveryfor as part of the service, for an additional fee.
For the avoidance of doubt, any unused Content Build Requests that remain at the end of any termyear shall expire and will not roll over to subsequent term years.
While Client’s subscription remains active, Client may submit an unlimited number of ContentUpdate Requests for any product for which 1WorldSync has delivered initial product content tothe Retailer(s) as part of the service performed under the current or past term of theAgreement.
Initial Request To Build and Deliver Content
Client’s submission of a Content Build Request to 1WorldSync is the trigger for initiatingactivation of 1WorldSync’s obligations to perform the service for the product(s) listed in theContent Build Request. For the avoidance of doubt, 1WorldSync will not be obligated to performthe services for any product until the applicable Content Build Request is submitted to1WorldSync by the Client.
Missing Information Request
In the event the Retailer requires additional information that was not provided by the Client inthe Content Build Request, and/or that 1WorldSync is not able to find on the Client’s website orother source to accept content delivery, 1WorldSync will send Client a MissingInformation Request. Client is responsible for responding to the Missing InformationRequest in a timely manner, and understands that 1WorldSync cannot complete the build requestand deliver content to the Retailer until it has all of the information required for Retaileracceptance of the content. 1WorldSync will send an initial email notification to the Clientinforming them that a new Missing Information Request has been created, and then a consolidateddaily email listing all outstanding Missing Information Requests that are pending Clientresponse.
Content Accuracy
Client is solely responsible for all Content provided by it, on its behalf by third parties orsourced by 1WorldSync at its direction and will review all Content and ensure it meets thefollowing requirements: (i) it is accurate, complete and reasonably current; (ii) it does notinfringe upon or violate the trademark, copyright or other intellectual property rights, or anyrights of publicity or privacy, of any third party; (iii) it is not defamatory, trade libelous,threatening, harassing or otherwise objectionable; (iv) it does not contain any viruses, worms,time bombs, Trojan horses or other malicious software code; (v) it does not contain or relate toany kind of personal data; and (vi) it is not being provided in violation of any applicable law,statute, ordinance or regulation. Should 1WorldSync receive notice or otherwise reasonablybelieve that any Content does not meet any aspect of this section, 1WolrdSync will provideClient with notice thereof and a reasonable opportunity to cure such non-compliance. 1WorldSyncreserves the right to immediately cease receiving, storing or making such Content available toClient or others, without liability, until such non-compliance has been resolved to 1WorldSync’sreasonable satisfaction.
Authorization and Access to Retailer’s Systems and Information
Client will provide 1WorldSync with the necessary authorization to submit content on its behalf,and/or to access Retailer’s systems and information for content delivery.
Upon receipt of a Content Build Request from the Client, 1WorldSync will initiate the contentcollection, transformation, and Retailer validation review process within five (5) businessdays.
Upon receipt of a Content Update Request from the Client, 1WorldSync will validate that therequest is in compliance with the Retailer’s style guide and/or proprietary product data model,and will deliver the updated content to the Retailer if it meets the Retailer’s requirements.
Where provided by Retailer, 1WorldSync will utilize its best efforts to remain in compliance withRetailer’s applicable style guides, proprietary product data model requirements, and contentvalidation requirements throughout the term of the Agreement, and will make commerciallyreasonable efforts to adjust delivered content to match such requirements.
Once 1WorldSync has all of the content needed, and has passed the Retailer’s content validationrequirements, 1WorldSync will deliver the content to the Retailer.
NOTE: European Clients are limited to Content Build Requests submissions for nomore than 50 products per five (5) working man days.
Access to a Retailer’s PartnerAccess Portal requires a login and password.
1WorldSync will provide a username and initial password to access the Retailer PartnerAccessPortal to the Client Signee of this Agreement (“Master User”). The Master Usermust login and accept the Click-Wrap Terms of Retailer PartnerAccess Portal Useto activate the account, and can then add other users (employees, agents, or contractors ofClient) to the Client’s account as desired (“Additional Authorized Users”). Forthe sake of clarity, a User is one individual from one computer unless otherwise agreed betweenthe parties. NOTE: A unique login and password is required for each RetailerProduct Content Creation, Delivery, and Maintenance subscription.
Users should change the initial password provided by 1WorldSync upon initial login to theRetailer PartnerAccess Portal.
Client is responsible for the use of the password to gain access to the Retailer PartnerAccessPortal, whether that use is by a User to whom that password is allocated or any other person.Any act or omission by a User in respect of accessing the Retailer PartnerAccess Portal will bean act or omission of the Client (irrespective of whether Client authorized or permitted thatact or omission). Client must take all reasonable precautions to ensure that the passwordsprovided to Users are kept confidential and must immediately notify 1WorldSync in writing if itbelieves that a password has been disclosed to any person other than the Users. Client must use,and must ensure that the Users use, the Retailer PartnerAccess Portal in good faith, and complywith the Terms and Conditions and all applicable laws, statutes, ordinances, and regulations inall jurisdictions in which Client operates or resides.
1WorldSync will make its Help Center andSupport available to Client to assist with setup and service use.
1WorldSync will process up to three (3) Support Case submissions per month, via the completion ofa 1WS Support Form.
1WorldSync will provide Client unlimited online training, and telephone escalation procedures forserious system outages.
Once delivered to the Retailer, 1WorldSync will have no control over the conditions under whichRetailer displays the content, when Retailer displays the content, or for how long Retailer willdisplay or use the content. 1WorldSync will deliver the content as set forth above, which willthen be utilized at the Retailer’s discretion, or based on Retailer’s direct agreement withClient.
