“360° Spin Set” means a set of images captured in such a manner to enable thecreation of an interactive 360 experience of the item.
“Finalized Shot List” means a mandatory customer supplied list containing productdata relating to the items being sent for a photography project ( SKUs, GTINs, ASINs, productdescriptions, etc.).
“GS1 Compliant Image Sets” means a mandatory customer supplied list containingproduct data relating to the items being sent for a photography project ( SKUs, GTINs, ASINs,product descriptions, etc.).
“Image Capture Style Guides” means a studio image guide created with customer inputand approval to instruct the studio teams in capturing, editing and delivering the images accordingto product types or categories.
“Services Location” means the physical location where the Studio Services will beperformed. This could be at the 1WorldSync Studios, at the Client’s location, or at another locationas specified in the Order Form or Statement of Work (“SOW”).
“Still Image(s)” Single product captured images excluding 360 spin imagery. Thesecould be alone or in conjunction with other capture products.
“Studio Deliverables” Final work product(s) delivered to Client by 1WorldSync, andwhich Client owns upon delivery. This can include images, videos, CGI or AR files in multipleformats depending on what is ordered by Client and specified in the Order Form.
“Digitally Rendered Images” Photorealistic still or animated product image assetscreated using imaging software. GS1, 360 Spin image sets or 3D Models for AR/VR can be created usingClient supplied assets or without any assets with Client supplied examples and direction.
“Styled Food Image Asset” shall mean photographic images created through acombination ofphotographic techniques, creative direction, prop selection, food preparation, and styling.
1WorldSync will photograph and deliver to Client one or more high-quality digital images of Client’sproduct(s) based on the 1WorldSync Studio Services listed in the Order Form.
2.1 Photography-based Services Location.The photography portion of the services willbe conducted at the Services Location listed on the Order Form.
2.3 Image Format.Unless otherwise requested and agreed to by both Parties, allimages will besupplied in JPG format in the SRGB color space. In place of JPG, images can be delivered in TIFF orPNG format at no additional cost upon Client’s request, and as designated in the Order Form. When apost-production clipping path creation is required, the standard image delivery is JPG.
NOTE: CMYK conversions are not offered by 1WorldSync.
2.4 Image Pixel Dimension.Standard image delivery is 3000 x 3000-pixel count. Other Image pixelcount delivery is available upon Client request, and as designated in the Order form.
2.5 Studio Deliverable Ownership.Upon delivery and payment, Studio Deliverables become theproperty of Client. 1WorldSync will deliver the Studio Deliverables to Client through a Google Drive,unless an alternative delivery method is mutually agreed upon by both Parties, and as specified in theOrder Form.
2.6 Metadata.Metadata will be applied to the images, if listed and agreed to in the Order Form. IfMetadata is to be included, Client must supply 1WorldSync the required information in spreadsheetformat (preferably Microsoft Excel) prior to commencement of the Studio Services.
2.7 Weights and Dimensions.Weights and dimensions will be captured for CPG and Foodservice GS1compliant 1WorldSync Asset Package Services only, unless requested by the Client as an Add-OnService.
2.8 Product Limitations. Due to the equipment used for image capture, we are limited on the size of products we can accept.
3.1 Image Capture Package (GS1 Compliant) 3.1A CPG, 3.1B Food Service and 3.1C Standard areall options within this Package
3.1A. Consumer Packaged Goods (CPG) Image Package
1WorldSync’s Image Package for CPG products includes the following for the sellable unit, inner unit(sellable or non-sellable), or case, as agreed to in the Finalized Shot List:
NOTE: Additional images may be requested and agreed to in the Finalized Shot List for an additional fee.
All CPG images are GS1 compliant (meeting the GS1 requirements and naming conventions). Allimages are provided in the GS1 high-resolution classification and follow the GS1 specifications forproduct orientation unless otherwise instructed by the Client and agreed to in the Finalized Shot List.
Post-Production Services
1WorldSync’s CPG Image Package includes the following Post-Production Services at no additional costand will be delivered within industry-standard color correction and variance, with the following defaultspecifications:
NOTE: Revisions and/or additional post-production adjustments requested outside of the abovestandards are subject to additional fees. Inkjet printing over text and/or logos can be provided for anadditional fee if requested by the Client and mutually agreed.
3.1B. Foodservice Image Package.
1WorldSync’s Image Package for foodservice products includes the following four (4) images:
Open Case images: Cases will be opened from the top or unglued at the front and sides. Cases withdisplay perforations must be requested in advance (additional charges may apply).
Raw images: Liquid items will be displayed in clear (raw) and white (plated) vessels. Drinks will bedisplayed in short clear (raw) and tall clear (plated) glasses. Mixing requires an additional fee.
NOTE: Additional images (e.g., closed case top shot) may be requested and agreed to in the FinalizedShot List for an additional fee.
All Foodservice images are GS1 compliant (meeting GS1 requirements and naming conventions). Allimages are provided in the GS1 high-resolution classification and follow GS1 specifications for productorientation unless otherwise instructed by the Client and agreed to in the Finalized Shot List.
Post-Production Services
1WorldSync’s Foodservice Image Package includes the following Post-Production Services at noadditional cost and will be delivered within industry-standard color correction and variance, with thefollowing default specifications:
NOTE: Revisions and/or additional post-production adjustments requested outside of the abovestandards are subject to additional fees. Removal of inkjet printing over text and/or logos can be providedfor an additional fee if requested by the Client and mutually agreed.
3.1C. Standard Image Package.
1WorldSync will deliver up to five (5) images per product in one folder per product with the imagescontained in a separate folder unless another method is specifically agreed to between the Parties in theOrder Form.
Additional specifications:
Post-Production Services
1WorldSync’s Standard Image Package includes the following Post-Production Services at no additionalcost and will be delivered within industry-standard color correction and variance, with the following defaultspecifications:
NOTE: Revisions and/or additional post-production adjustments requested outside of the abovestandards are subject to additional fees. Inkjet printing over text and/or logos can be provided for anadditional fee if requested by the Client and mutually agreed.
3.2. Interactive Asset Package
1WorldSync will deliver one (1) set of twenty-four (24) 360° images of Client’s product(s) in one folderper product based on the following specifications:
The following Post-Production Services are included in 1WorldSync’ Interactive Asset Package at noadditional cost, and will be delivered within industry standard product color correction and variance, withthe following default specifications:
NOTE: Up to two (2) additional sets of twenty-four (24) 360° images (see Add-on Additional Row SetAnimation for Interactive Assets).
3.3. Full Media Package
1WorldSync will deliver images for both the ordered Image Capture Package (GS1 Compliant), whichincludes options for CPG, Food Service or Standard Images, and Interactive Asset Package for thesame products. All specifications will match sections 3.1 and 3.2 of this document.
4.1 Add Keywords
1WorldSync will add product specific branding copy on the images to call out functions, features orbenefits. As applicable, Client must provide:
4.2 Additional File Names/Type Output
1WorldSync will rename and format the image files according to the specific requirements. The Client willbe responsible for providing the requirements prior to the commencement of this service. Up to two (2)outputs (including different field types) are included.
4.3 Additional Imagery
1WorldSync will shoot and deliver still images in addition to what’s included in the Asset Package Clientpurchased. Specifics will be detailed on the Order Form.
4.4 Additional Row Set/Animation (for Interactive Assets)
1WorldSync will shoot and deliver additional 24 spin images at an alternate camera angle with postproduction work and animations included with the Client’s Interactive Asset Package.
4.5. Data Management
Modification or transformation of Studio Deliverables, re-delivery of Studio Deliverables after 60 days, orupdating of Studio Deliverables to meet specific recipient required standards, and uploading of the StudioDeliverables to an external DAM system or equivalent.
4.6 Weights & Dims (Cubsican) – per level (eg – Case = 1, Inner = 1, Each = 1)
Product weights and dimensions will be captured during the check-in process using Cubiscan or othermeasurement devices
4.7 Ghost Mannequin
1WorldSync will use a mannequin or body form when shooting the images and will use digital retouchingto eliminate the mannequin or body form used to display clothing, creating the appearance that theclothes are being worn by a ghost.
4.8 Mobile Ready Hero Imagery Overlay
1WorldSync will create a mobile ready “Hero Image” that is a representation of a real-world product thatmay differ from a standard pack shot, but which maintains the majority of the physical pack’s keyelements of design, shape and color, and is therefore recognizable on a Digital Shelf.
4.9 Premium Support and Delivery
Add-on enhancing the existing Image Packages:
Advanced retouching to correct or enhance the product beyond the standard adjustments
4.10 Product Assembly
1WorldSync will assemble and/or prepare the product for photography, and disassemble and repackagethe product if/when the return of the product back to the Client is applicable.
4.11 Rush Priority
1WorldSync will deliver the final images within the minimum time needed to complete a project.
4.12 On-site Project
Quote available upon request for image capture project outside of 1WorldSync Studios. This could be at acustomer or third-party location
4.13 Studio Day Rate
Day rates for Studio Services shall apply when Client arranges to pay for one day (8 hours) of timeutilizing one(1) photo bay. One bay includes, photographer, supporting staff and all pertinent equipment.The rates listed on the Project Form will apply.
4.14 Project Set Up Fee
Projects with less than five (5) products purchased for image creation (capture or CGI) will incur theProject Set Up fee as described in the Project Form
4.15 Styled Food Image Asset – Level 1
1WorldSync will capture a single image of the prepared foodproduct with basic styling by a chef/stylist to represent what the final prepared product will resemble. Thisimage will be in addition to what’s included in the Asset Package purchased by the Client. Specifics willbe detailed on the Order Form. When applicable, Client supplied example imagery will be used to createthe assets.
Specifications
Image preparation and styling will be limited to the following:
Product Reshoot
If some aspect of the approved image example was not followed – this could include the following –incorrect product use /usage, incorrect photo level, etc., then 1WS Studio will re-shoot at no additionalcost and deliver the updated image files as soon as possible
Images captured following the approved example, but client had a change in preference, productapplication, etc. does not qualify as a Reshoot, and will be treated as a new shoot request.
Styled Food Image – Level 1 includes the following Post-Production Services at no additional cost, andwill be delivered within industry standard product color correction and variance, with the following defaultspecifications:
NOTE: Revisions and/or additional post-production adjustments requested outside of the abovestandards are subject to additional fees.
The following creative services may be performed upon agreement between Client and 1WorldSync atthe rates specified within the Studio Services Project Agreement or Order Form.
5.1 3D Models for AR/VR
Input Requirements
All packaging artwork must be included
All Fonts used in packaging artwork must be included
Artwork file types
Deliverables
All image files to be delivered to the customer specified size and naming convention. These willbe defined by the customer prior to the start of the project.
5.2 CGI Image Sets for GS1 (CPG, Food Service or Other) or 360 Spins
Input Requirements
All packaging artwork must be included
All Fonts used in packaging artwork must be included
Artwork file types
Deliverables
All image files to be delivered to the customer specified size and naming convention. These willbe defined by the customer prior to the start of the project.
5.3 Add-On Rendered Images Details
5.3.A. 3D Model Product Variation – adjustments made to the structure or surface material of an existing3D Model which results in a new, but similar, product model
5.3.B. 3D Model Product Renders – Still Images – still images extracted from the 3D models used inplace of photographic images
5.3.C. 3D Model Product Renders – 24 frame 360 Spin – 24 still images extracted from the 3D modelsused in place of 360 spin photographic images
5.3.D. 3D Model Product Renders – Each 24 Additional 24 Image Spin Row – additional 24 still imagesextracted from the 3D models used in place of 360 spin photographic images
5.3.E. CGI Model Product Variation – djustments made to the surface material of an existing 3D Modelwhich results in a new, but similar, product model
5.3.F. CGI Model Product Renders – 24 frame 360 Spin – 24 still images extracted from the 3D modelsused in place of 360 spin photographic images
5.3.G. CGI Model Product Renders – Each 24 Additional 24 Image Spin Row – additional 24 stillimages extracted from the 3D models used in place of 360 spin photographic images
Up to two (2) rounds of revisions by Client for Studio Deliverables are included in 1WorldSync’ StudioServices as part of the Asset Package fee. Additional revision requests will be considered a “re-shoot”which will count as an additional full priced item and will count against the total products purchased in thecontract.
7.1 Standard Delivery of Studio Deliverables
1WorldSync will deliver the Studio Deliverables as follows unless otherwise instructed by Client andagreed to by the 1WorldSync Studio Team. Requests for additional deliveries or variations from below aresubject to additional charges.
7.2 Delivery Timeline Estimates
Target turn-around-time (“TAT”) for Studio Deliverables to Client and/or Client specified third-partyrecipients is four (4) weeks. This is dependent on the project size and customer collaboration and qualityof customer supplied data.
Client acknowledges that 1WorldSync is permitted to distribute to and authorize the Client specified third-party recipient to distribute the Client’s Studio Deliverable. Such third-party recipients have the right touse, reproduce, distribute, create derivative works of, and publicly display the same when they receivethe content from 1WorldSync.
Unless otherwise specified in the executed Order Form or Statement of Work (“SOW”) Client will have ten(10) days after receipt of each Studio Deliverable to review and either accept or reject it as notconforming to the applicable descriptions above or as specified in the SOW. If 1WorldSync does notreceive a written notice of rejection prior to the end of this period, Client will be deemed to have acceptedthe deliverable. Any reshoots after or additional retouching after this point will be charged at the rateslisted on the Project Form. 1WorldSync will correct any material non-conformities identified in Client’swritten notice and provide a revised Studio Deliverable. The process of revision and ten (10) days foreither acceptance or rejection of Studio Deliverables will be repeated until the Studio Deliverable isaccepted or deemed accepted by Client, or it is agreed that further efforts to correct the StudioDeliverable will be unavailing. In such event, Client’s sole remedy and 1WorldSync’s sole responsibilitywill be to accept return of the Studio Deliverable, and refund any pre-paid fees associated therewith.
Client is responsible for providing return shipping information at the commencement of the project.Commencement of Studio Services will be delayed without this information. If Client has not responded toreturn shipping requests within five (5) business days past acceptance of the Studio Deliverables, theproduct(s) will be donated or destroyed at 1WorldSync’ sole discretion without credit or refund.
After Client acceptance of Studio Deliverables, the Studio Deliverables will be kept for the duration oftimes listed below. Requests for re-delivery after sixty (60) days will result in charges based on the DataManagement item found in the Project From.
Client’s Studio Deliverables will be deleted from 1WorldSync storage at the end of year three (3),four (4) years from the delivery date.
12.1. Client will ship product(s) (or provide image files for Computer Generated Image services) to1WorldSync no later than thirty (30) days after the effective date of the Agreement unless otherwise specified in the Project Form. To avoid possible processing delays and turnaround time for the StudioDeliverables.
12.2 .Products must be shipped to 1WorldSync DDP destination (Incoterms 2020).
12.3 .Client is required to provide all information related to shipments prior to their arrival at the1WorldSync Studios to allow for tracking, scheduling, and storage of deliveries.
12.4 .1WorldSync will schedule, and Client will participate in, a kickoff and Image Capture Style Guidemeeting within 1 week of the request. Failure to attend these meetings will affect the image capture andfinal deliverable schedule.
12.5. A Finalized Shot List with product information attached in .xls or .csv format with SKU, UPC, orGTIN, product category and description and all syndication information must be provided by Client to1WorldSync prior to 1WorldSync receipt of products. (A template will be provided to Client by1WorldSync.)
12.6 Client may provide an existing Image Capture Style Guide for reference for all products submitted to1WorldSync for Studio Services processing. If none is available, then Client will be required to approverepresentative products for style in the current project management software being used by 1WorldSyncprior to production start. Image capture will not begin without a finalized, Client approved Image CaptureStyle Guide in place. Any Client change requests to image capture or retouching that deviate from theClient approved Image Capture Style Guides will be charged at rates on the Order Form.
12.7. During the pre-production phase (after the contract is signed and before photography begins) Clientis asked to respond to all correspondence within 72 hours. Failure to do so will result in delay of thephotography production and final Studio Deliverables. Requested delivery schedules may not be able tobe met without additional rush fees at the rates specified within the Studio Services Project Agreement orOrder Form. The 1WorldSync studio team may request a pre-production meeting(s) within this period. Ifthe customer fails to respond or attend this will delay the project timeline.
12.8 . During photography production (including Image Capture Style Guide creation, image capture andretouching) Client is asked to respond to all correspondence within 24 hours. Failure to do so will result indelay of the final deliverables. Requested delivery schedules may not be able to be met without additionalrush fees at the rates specified within the Studio Services Project Agreement or Order Form.
12.9 .When requested by 1WorldSync, style approvals must be completed within 24 hours to avoidproduction delays. If production schedules must be altered due to Client delays, (delayed shot lists, styleapprovals or other lack of information), requested delivery schedules may not be able to be met withoutadditional rush fees at the rates specified within the Studio Services Project Agreement or Order Form.
12.10. Client will designate, and pay for, a preferred carrier for the return of any products within areasonable time after execution of this SOW. If no carrier is specified by Client for the return of product,1WorldSync will return products using UPS Ground (full rate) to the original address and will charge Clientall fees and expenses incurred.
Products will be unpacked, photographed, and if applicable, repacked, and prepared for return by1WorldSync to ensure they are returned in the same condition in which they are received (unlessotherwise agreed in writing), normal wear and tear excepted.
1WorldSync will perform all Studio Services within a reasonable period of time, and Client will be notifiedof the anticipated schedule, and any delays, by the 1WorldSync Studio Operations Support Team.
The final disposition of products under 1WorldSync Studio’s control for photography purposes will bedetermined by Client supplied direction during the onboarding process.
If the products are to be returned to a Client location, 1WorldSync Studio will ship the products back inthe fashion they were received, e.g. – boxed, palletized, shipped to the Client location using the Client’sfreight account. Multiple return locations may result in additional fees.
If the products are designated as Donate/Destroy, 1WorldSync Studio will make every effort to donate theproducts to a philanthropic organization, e.g. – Chicago Food Depository or Habitat for Humanity. If theproducts cannot be donated due to safety concerns or other issues, e.g. – fresh food safety or medicalsupply regulations, then they will be destroyed. This may incur additional fees if special provisions mustbe made for the destruction.
Perishable food deliveries to 1Worldsync Studios must be scheduled at a minimum of 2 weeks inadvance and approved by the studio team prior to shipment. Tracking will need to be provided. Failure tocomply may result in the destruction of the items without image capture.
Refrigerated(perishable) foods (e.g., meats, seafood and vegetables) in which the original packaging hasbeen opened will be disposed of by the 1Worldsync Studio team within 72 hr after initial photography.This is due to product viability and food safety. If reshoots are needed after this period, the client will beresponsible for shipping replacement products. This also applies to frozen products that were thawedprior to photography.
