PowerReviews Community Engagement Platform (“PowerCE”) is a software solution that enables clients toleverage their own loyalty communities to run sampling campaigns independently.
This Product Description describes the application functionality provided by the PowerCE solution. It forms partof the Agreement to provide Client with the PowerCE capabilities. Capitalized terms used but not defined hereinhave the definitions assigned to them in the Master Services Agreement and any links to the PowerReviewswebsite included in this Product Description.
1.Capabilities
Key Features:
- Private Labeled Community Application: Customize the onboarding experience for community membersfor brand consistency and ability to target based on useful data points. Host the community-facingapplication on a custom domain.
- Community Management: Leverage automated community moderation rules to ensure members abideby community standards, support inquiries from users with full visibility into their member experience.
- Integration with PowerReviews CorePlatform: Seamlessly build campaigns for products within yourPowerReviews product catalog, reviews flow directly into your customer portal for moderation, displayand syndication per your existing configurations. Access and review sampling-specific analytics.
- Collection: Run campaigns on your schedule, with no limitations on size, scope or frequency. Tiersubscription governs usage restrictions.
Note: The PowerCE Platform is available only to Core Platform customers, and is available in English only.However, clients may choose to customize individual messaging templates and can communicate withcommunity members in any language they desire. The use of the PowerCE platform is dependent on a CorePlatform subscription, and all data collected is governed by the terms agreed upon in that subscription.
2.Implementation
Overview: PowerReviews team will provide comprehensive support to Client throughout the implementation ofits PowerCE Platform. This support will be available from kickoff, through the implementation service end datelisted on the Order Form. If no specific start and end dates are included, support will be available for 90 daysfollowing the project kickoff call.
Scope of Implementation Services:
- Kickoff Call: Company will coordinate a kickoff call with Client within 30 days of contract signature toalign on objectives, timelines, and requirements.
- Status Calls: Company will coordinate regular update calls with Client throughout the implementationphase to track progress and address any emerging needs. These calls will be scheduled based onmutually agreed-upon intervals, typically on a weekly basis.
- Implementation Support: Company will provide comprehensive support to the Client in implementing thesolutions outlined below, while strictly adhering to PowerReviews’ best practices. This supportencompasses guiding the client through the implementation of the products specified in the Order Form.Specifically, support includes providing expert guidance and assistance to ensure the successfuldeployment and configuration of the defined solutions. Support is available during normal businesshours and does not extend to after-hours support.
Company will provide support to the Client in implementing the PowerCE solution,which includes:
- Customized Onboarding Survey: Client will collaborate with PowerReviews in accordance with bestpractices to define community signup flow.
- Brand Logo & Colors: Client will provide applicable brand assets to enable customization within platformexperience
- Custom Hosting: Client will authorize the use of a custom domain to host the community facing portal, ifapplicable
- Email Management: Client will authorize the use of a brand-owned email address to use for communitycommunications, if applicable. Client will review standard email templates and adjust accordingly
- Terms & Conditions: Client will provide hosted terms and conditions, privacy policy and any other legalrequirements to govern the community
- User Enablement: Client will identify users to provide access to the Sampling platform and providetraining to users ahead of launch
Pre-launch Quality Assurance: Company will conduct comprehensive testing and validation of the setup toensure readiness for launch. Feedback resulting from the testing will be shared with the Client, who will beresponsible for addressing and implementing any necessary changes. Upon completion of the changes by theClient, they will notify the Company to conduct another review.
Post-launch Quality Assurance: After the solution has gone live, the Company will continue to monitor andevaluate its performance to ensure optimal functionality. Any feedback or issues identified during this phase willbe communicated to the Client. The Client will be responsible for addressing and implementing necessarychanges based on the feedback provided by the Company. Once the Client has made the required changes,they will notify the Company for further review and assessment.
Note: Additional customizations outside the scope outlined above must be outlined and agreed upon ahead oftime, and may result in additional fees.
Client Obligations
Since this product is available to PowerReviews Core Platform clients, the implementation responsibilitiesconcerning Product and Review Data outlined HERE are also applicable.
During Implementation:
- Provide detailed outline of onboarding survey, including client-hosted Terms & Conditions and PrivacyPolicy that govern the community.
- Authorize use of custom domain and email address to be used, if applicable.
Company Obligations
Pre-Implementation:
- Provide support to the Client in vetting onboarding survey flow and content according to best practices.
- Assist the Client in implementing custom domain and email authorizations.
- Provide access to the Sampling platform.
Post-Implementation:
- The PowerCE Platform undergoes regular updates to enhance functionality and performance. Clients will be notified of any changes that may affect user experience or campaign configuration.
- Post-implementation support is available through PowerReviews’ standard support channels.
- Support allowance is governed by the Core Platform subscription, with PowerCE subscription management falling under the same account team as the Core subscription.
- The PowerCE Platform is designed to align with WCAG 2.1 Level AA standards, ensuring an accessible experience for all users.
