PartnerAccess

1WorldSync’s PartnerAccess offering is a hosted platform service where Clients can submit, view,
and provide
updates to Client
Product
Content through 1WorldSync’s PartnerAccess
Client Portal or through an agreed upon feed, for incorporation into 1WorldSync
Services.

PartnerAccess Subscription Levels

1WorldSync’s PartnerAccess Subscription is offered at two (2) levels: Standard and Premium.

1) The Standard subscription level enables Client to:

• View 1WorldSync’s DataSource
  Content
  for its products based on the Service
  Configuration of the Agreement.
• View DataSource
  Production Status for its products, based on the Service Configuration of the
  Agreement.
• Manually enter or Bulk
  Upload Client Product Content for its products 1WorldSync has not been able to
  gather complete
  DataSource Content for (“On Hold SKUs”).  This helps to ensure that
  DataSource Content
  for the product(s) becomes available for dissemination to 1WorldSync’s DataSource
  customers.
• Submit DataSource
  Content Correction Requests for product Technical Specifications.

2) The Premium subscription level enables Client to do everything included in the Standard
subscription level
offering, plus:

• Manually enter or Bulk Upload Client Product Content for new or existing products.  New
  product
  submissions will trigger DataSource Content production for the products if not already
  started and/or
  completed.
• Submit DataSource Content Correction Requests to 1WorldSync’s for all Client Product
  Content.
• Identify Compatible
  Accessories for its products.
• Set product Content Dissemination Schedules for recipients of 1WorldSync’s DataSource
  Content based on the
  Service
  Configuration of the Agreement.
• View Datasource
  Dissemination Information for its products based on the Service Configuration of the
  Agreement, and
  for which 1WorldSync is authorized to share such information.

Note: Depending on the Client’s PartnerAccess Service Configuration as listed in
the Service
Details section(s) of the Order Form, Standard and Premium level subscriptions can include one
or more Client
brands, in one or more geographical markets.

2.PartnerAccess Subscription – Client Feed Add On

As an additional add-on service to a Client’s PartnerAccess Subscription, Client can engage with
1WorldSync to
accept Client Product Content via a customized product feed.  A one-time setup fee may be
required in
addition to the recurring PartnerAccess Subscription – Client Feed Add On service
offering.  The specific
details of the custom feed will be detailed in the Service Details section of the Order Form.

3.Access To PartnerAccess Client Portal

Standard level subscriptions allow for one (1) individual to have access to the PartnerAccess
Client Portal. Premium level subscriptions include an unlimited number of
individuals that can
access the PartnerAccess Client Portal.

Access to the PartnerAccess Client Portal requires a login and password.

1WorldSync will provide a username and initial password to access the PartnerAccess Client Portal
to the Client
Signee of this Agreement (“Master User”).  The Master User must login and
accept the
Click-Wrap Terms of Retailer PartnerAccess Portal Use to activate the account,
and can then add
other users (employees, agents, or contractors of Client) to the Client’s account as desired
(“Additional Authorized Users”).  For the sake of clarity, a User is one
individual from
one computer unless otherwise agreed between the parties.

Users should change the initial password provided by 1WorldSync upon initial login to the
PartnerAccess Client
Portal.

Client is responsible for the use of the password to gain access to the PartnerAccess Client
Portal, whether that
use is by a User to whom that password is allocated or any other person.  Any act or
omission by a User in
respect of accessing the PartnerAccess Client Portal will be an act or omission of the Client
(irrespective of
whether Client authorized or permitted that act or omission). Client must take all reasonable
precautions to
ensure that the passwords provided to Users are kept confidential and must immediately notify
1WorldSync in
writing if it believes that a password has been disclosed to any person other than the Users.
Client must use,
and must ensure that the Users use, the PartnerAccess Client Portal in good faith, and comply
with the Terms and
Conditions and all applicable laws, statutes, ordinances, and regulations in all jurisdictions
in which Client
operates or resides.

4. Incorporation of Client Product Content and Updates into 1WorldSync
Product and Service
Offerings

1WorldSync will use commercially reasonable efforts to include Client Product Content and updates
into the
1WorldSync Services provided that the suggested corrections and new product information will
only be included to
the extent that they fit within the parameters of the PDM.  Rich content which is more
storage and
bandwidth intensive than ordinary text is subject to additional fees.   To the extent that
1WorldSync
requires more information to complete the Manufacturer Content for any given Product, 1WorldSync
may request
such information from the Manufacturer and obtain such information from other publicly available
sources.
Manufacturer acknowledges that while 1WorldSync has the option to review the Manufacturer
Content for purposes
of determining its applicability to the PDM, 1WorldSync does not intend to, and will not be
required to, edit or
review for accuracy any Manufacturer Content and 1WorldSync shall have no liability to
Manufacturer for any
errors included in the Manufacturer Content as it is incorporated into the 1WorldSync Services.

5. Support Levels

1WorldSync will make its Help
Center and Silver Level Support available to Client to assist with
setup and service
use. Custom
Training and/or
enhanced level support (Gold level) can be purchased for an additional fee.

Silver

Includes:

• Portal self service with dedicated support team
• Up to 20 Support Case submissions per month, via the completion of a 1WS
  Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview
  and
  Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Gold

Includes:

• Assigned Customer Care Advocate
• Monthly call with assigned Customer Care Advocate
• Up to 30 Support Case submissions per month, via the completion of a 1WS Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview
  and
  Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Platinum

Includes:

• Assigned Customer Care Advocate
• Biweekly calls with assigned Customer Care Advocate
• Quarterly Business review with Customer Care Advocate
• Up to 50 Support Case submissions per month, via the completion of a 1WS
  Support Form
• Help center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview
  and
  Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Enhanced Support Package (Silver to Gold upgrade)

*must be purchased in conjunction with one or more annual service subscriptions, and is an annual
fee that can be
used as applicable to Client’s unique service offering. Enhanced support package defaults to
standard support if
the upgrade is not renewed.

Includes:

• Assigned 1WS Customer Care Advocate with up to 4 hours dedicated time per month
• Monthly 1 hour call with assigned Customer Care Advocate
• Up to 20 Support Cases per month, via the completion of a 1WS Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview
  and
  Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

**Service upgrade is only available to silver customers who move from the support team to a
dedicated
Customer Care Advocate. Hourly time limits shall be observed and fulfilled in a reasonable
manner that is
meaningful to the customer.