Effective Date: March 25, 2026

Syndigo LLC and any affiliate entity controlled directly or indirectly by it (collectively, “Syndigo”, “we”, “us”, “our”) take the protection of your personal data (“Personal Data”) very seriously. Please read this Privacy Notice (the “Notice”) to learn what we’re doing with your Personal Data, how we protect it, and your privacy rights
This Notice is designed to assist you to understand how and why we process your Personal Data when:
Within the scope of this Notice, Syndigo is the business that makes the decisions about the processing of your Personal Data (also known as the “data controller” or “business”), unless expressly specified otherwise.
This Notice does not cover:
This Notice tells you, among other things:
The table below describes the categories of Personal Data we have collected about you in the last twelve months.
| Personal Data We Collect, Process, or Store | How We Obtain It |
|---|---|
| Identifiers | |
| First and last name, title, username, hashed password, postal address, fax number, email address, telephone number, IP address, online identifiers, and other similar identifiers. | We collect this information when you create or update your account, log into our products, or use the Sites or the Services. We collect your IP addresses automatically when you visit our Sites. You provide this information when you submit business requests via forms, telephone, fax, or email, make enquiries about our products and Services, or otherwise communicate with us. You provide this information when you sign up for our webinars, academy, or newsletters. We obtain this information from our third-party service providers that supply business-to-business sales databases and contact information. You may also provide this information at trade shows. We may also receive this information from referrals who provide your contact details to us in connection with a business introduction. |
| Customers and Prospects Business and Commercial Information | |
| Information relating to customers and prospects, including professional contact details, job title, company affiliation, and communications, as well as needs, preferences, attributes, and insights relevant to our potential or ongoing business engagement. | We collect this information when you use our products or Services, register for a webinar or academy, update your profile, make enquiries or requests, or otherwise communicate with us. You may also provide this information at trade shows. We may also receive this information from referrals who provide your contact details to us in connection with a business introduction. |
| Internet or other similar network activity | |
| Browsing history, search history, information on your interaction with our Sites, application, or advertisements, device information (including screen size and resolution, color depth, device type, operating system), JavaScript and Java status, unique identifiers (e.g., IP address), browser information, general geographic information (country), cookies preferences (enabled/disabled), timestamps of access. | We collect this information from your activity when you use our Sites, applications, or social media pages. We obtain this information from our third-party service providers who perform online analytics or online marketing for us. |
| Inferences Drawn from Other Personal Data | |
| Profile reflecting your preferences, predispositions, behavior, attitudes. | We collect this information by analyzing the information that you have provided to us by entering it into our applications, or when you use our Sites. |
| Commercial Information: Online Store Activity | |
| Records of products or services purchased, obtained, or considered, including Online Store activity such as customer name, company name, product name, quantity, cost, date of abandoned cart, email address, and the company’s primary recipient. | We collect this information when you add products or services to your cart in the Online Store. |
| Payment information | |
| Card type, number and expiration date. | We obtain this information if you use a credit card to purchase a product or service from us. |
| Audio, Electronic, Visual, or Similar Information | |
| Correspondence, call recordings, video recordings, photographs, transcriptions, and analyses derived from such recordings. | We collect this information when you communicate with us by phone or video, or when you attend in-person events where recordings or photography are conducted. We may also obtain this information from third-party service providers that conduct recordings, photography, or transcription services on our behalf. |
We will not collect additional categories of Personal Data without informing you.
We use cookies and other online tracking technologies on our Sites and in our applications. To learn about Syndigo’s use of cookies on the Sites, please read our Cookie Notice. To learn about Syndigo’s use of cookies in CES, read the CES Cookie Notice.
We process your Personal Data for the following purposes:
To achieve the above purposes, we need to perform different types of processing activities on your Personal Data, such as storage, access, transmission, consultation, manipulation, and combination.
When the purposes of processing are satisfied, we will delete the related Personal Data within thirty (30) days, or upon receipt of a verified request.
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making. There will always be human intervention into decisions based on automated processing, including automated analytics, testing, and profiling. If this position changes, or there is a need and lawful basis to do so, we will inform you.
We share your Personal Data with certain service providers who assist us in operating our Sites, conducting our business, or servicing you. The categories of service providers to which we may disclose your Personal Data include:
We enter into agreements with our service providers (also known as “processors”) to ensure that they keep your Personal Data confidential, only use it for the services they provide to Syndigo and treat your Personal Data with the same level of protection that we do.
Syndigo does not sell your Personal Data in the conventional sense (for money). Like many companies, however, we use services that help deliver interest-based ads to you or analyze our Sites traffic and we share your Personal Data with these business partners for this purpose and their use. Making Personal Data (such as online identifiers or browsing activity) available to these companies is considered a “sale” under applicable data protection and privacy laws. If you would like to opt out of the sale of your Personal Data that take place via cookies and other online tracking technologies, you can learn how below in the Privacy Rights section of this Notice.
We may disclose your Personal Data to the extent required by law or if we have a good-faith belief that we need to disclose it to comply with official investigations or legal proceedings (whether initiated by governmental/law enforcement officials, or private parties). If we have to disclose your Personal Data to governmental/law enforcement officials, we may not be able to ensure that those officials will maintain the privacy and security of your Personal Data.
We may also disclose your Personal Data if we sell or transfer all or some of our company’s business interests, assets, or both, or in connection with a corporate restructuring. Finally, we may disclose your Personal Data to our subsidiaries or affiliates, but only if necessary for business purposes, as described in the section above.
We reserve the right to use, transfer, sell, and share aggregated, anonymous data for any legal purpose. Such data does not include any Personal Data. The purposes may include analyzing usage trends or seeking compatible advertisers, sponsors, and customers.
Syndigo is headquartered in the United States of America (“U.S.”) and its data centers are primarily in the U.S. Syndigo also uses many U.S.-based services providers. This means that your Personal Data is primarily stored by us and our service providers in the U.S. However, we operate globally through our affiliates, subsidiaries, and services providers. This means that we may store and transfer your Personal Data to our affiliates, subsidiaries, and service providers who are in different countries if it is relevant for the delivery of our Services and products, or applicable for business operations.
Note if you are located in the EU: Some of our service providers and affiliates are located outside of the European Union or the European Economic Area. In some cases, the European Commission may have determined the data protection laws of some countries provide a level of protection equivalent to European Union law. You can see here the list of countries that the European Commission has recognized as providing an adequate level of protection to Personal Data. We will only transfer your Personal Data to third parties in countries not recognized as providing an adequate level of protection to Personal Data when there are appropriate safeguards in place. These safeguards include the European-Commission-approved standard contractual data protection clauses under Article 46.2 of the General Data Protection Regulation (“GDPR”), the Data Privacy Framework (as defined below), or other approved mechanisms.
For individuals whose Personal Data is safeguarded by the Data Privacy Framework: Before sending your Personal Data to a third party, we will do one of two things:
We are accountable and liable for the protection of your Personal Data when we transfer it to others except when we can prove that we are not responsible for an event that leads to any unauthorized or improper processing.
Note if you are located in Brazil: Some of these third parties may be located outside of Brazil. In some cases, the Autoridade Nacional de Proteção de Dados (“ANPD”) may have determined that certain countries’ data protection laws provide an equivalent level of protection to the Lei Geral de Proteção de Dados (“LGPD”). Where this is not the case, we will only transfer your Personal Data to third parties located in other countries when there are appropriate safeguards in place which the ANPD has confirmed as acceptable.
With respect to Personal Data processed in the scope of this Notice, Syndigo LLC complies with the EU-U.S. Data Privacy Framework (and its UK Extension) and Swiss-U.S. Data Privacy Framework (the “Data Privacy Framework”) as adopted and put forward by the U.S. Department of Commerce regarding the processing of Personal Data. Syndigo LLC, 1WorldSync, Inc. and PowerReviews, Inc.commit to upholding the Data Privacy Framework Principles. If there is any conflict between the terms in this Notice and the Data Privacy Framework Principles, the Data Privacy Framework Principles shall govern.
To learn more about the Data Privacy Framework, please visit https://www.dataprivacyframework.gov/s/.
Syndigo LLC, 1WorldSync, Inc., and PowerReviews, Inc. are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
Where a privacy complaint or dispute cannot be resolved through our internal processes, we have agreed to participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure. Subject to the terms of the VeraSafe Data Privacy Framework Dispute Resolution Procedure, VeraSafe will provide appropriate recourse free of charge to you. To file a complaint with VeraSafe and participate in the VeraSafe Data Privacy Framework Dispute Resolution Procedure, please submit the required information through the web form located here: https://www.verasafe.com/privacy-services/dispute-resolution/submit-dispute/.
If a complaint or dispute related to Personal Data cannot be resolved through our internal process, in addition to the VeraSafe Dispute Resolution Procedure, Syndigo has agreed to cooperate with the EU data protection authorities (“DPAs”), the UK Information Commissioner’s Office (“ICO”), and the Swiss Federal Data Protection and Information Commissioner (“FDPIC”), and to take part in the dispute resolution procedures of the panel established by such data protection authorities.
If your dispute or complaint cannot be resolved by us, nor through the dispute resolution program established by VeraSafe or the dispute resolution procedures established by the DPAs, the ICO or the FDPIC, you may have the right to require that we enter into binding arbitration with you pursuant to the Data Privacy Framework’s “Recourse, Enforcement and Liability Principle” and Annex I of the Data Privacy Framework.
Whenever Personal Data is collected and processed, there is always a slight risk that the Personal Data may be breached, misused, or otherwise result in a harm to you. However, we take several measures to ensure that this risk is mitigated as much as possible. These measures include limiting the Personal Data about you that we collect and process to solely what is necessary, not collecting sensitive Personal Data about you, and implementing appropriate security measures, as described in this Notice.
The GDPR and other applicable data protection laws require that we have a valid reason to use your Personal Data. This is called the “lawful basis for processing.” When operating as a data controller, we may process your Personal Data:
When we rely on legitimate interests as a lawful basis of processing, you have the right to ask us more about how we decided to choose this legal basis. To do so, please use the contact details provided at the end of this Notice.
Where we process your Personal Data based on your consent, you may withdraw it at any time. However, this will not affect the lawfulness of our processing before you withdrew your consent. It will also not affect the validity of our processing of Personal Data performed on other lawful grounds.
Where we receive your Personal Data as part of providing our Services to you based on a contract, we require such Personal Data to be able to carry out the contract. Without that necessary Personal Data, we will not be able to provide the Services to you.
Syndigo does not operate as a data broker. We do not collect Personal Data for the purpose of selling, licensing, or otherwise making it available to third parties for their own independent use.
In many cases, particularly when we provide product and platform services to our customers, Syndigo processes Personal Data solely on behalf of those customers and in accordance with their instructions. In those scenarios, Syndigo acts as a data processor or service provider, and our customers remain responsible for determining how and why Personal Data is processed and for responding to privacy rights requests.
Privacy rights requests relating to Personal Data processed by Syndigo on behalf of a customer should therefore be directed to the relevant brand, retailer, or business that originally collected the Personal Data. If such a request is submitted directly to Syndigo, we may redirect it to the appropriate customer and assist as required under our contractual obligations.
You have certain rights regarding the Personal Data we collect and process about you when we act as a controller or “business”. These rights do not apply to Personal Data processed by Syndigo solely on behalf of its customers. For such processing, please consult the relevant customer’s privacy notice and contact that customer directly.
Where applicable to our processing, Syndigo LLC, 1WorldSync, Inc., and PowerReviews, Inc. acknowledge the right of EU, UK and Swiss individuals to access their Personal Data pursuant to the Data Privacy Framework and will grant individuals reasonable access to Personal Data we received pursuant to the Data Privacy Framework Principles. In addition, we will take reasonable steps to permit individuals to correct, amend, or delete such information that is de monstrated to be inaccurate or processed in violation of the Data Privacy Framework Principles. Additionally, if we have received your Personal Data in reliance on the Data Privacy Framework, you may also have the right to opt out of having your Personal Data shared with third parties and to revoke your consent to our sharing your Personal Data with third parties. You may also have the right to opt out if your Personal Data is used for any purpose that is materially different from the purpose(s) for which it was originally collected or which you originally authorized. An individual may request to access their Personal Data, or otherwise correct, amend, delete, withdraw their consent or limit the processing of their Personal Data in line with the Data Privacy Framework Principles by contacting us.
In this section, we first describe those rights and then we explain how you can exercise those rights. Subject to applicable law, you may have the following rights:
You have the right to receive information about how we collect, use, disclose, and retain your Personal Data. We provide this information through this Privacy Notice and related disclosures.
You have the right to request confirmation of whether we process Personal Data about you and, where applicable, to receive access to that Personal Data together with information about:
Access may be limited where permitted by law, including but not limited, where providing the information would be impossible, involve disproportionate effort, or conflict with legal or professional secrecy obligations. For security reasons, we do not disclose account passwords or authentication credentials.
You have the right to request correction of inaccurate Personal Data and completion of incomplete Personal Data.
You have the right to request deletion of your Personal Data, subject to applicable legal exceptions. We may retain Personal Data where necessary to:
You may request that we restrict the processing of your Personal Data in certain circumstances, including where the accuracy of the data or the lawfulness of the processing is contested.
You have the right to object to processing based on legitimate interests and, at any time, to object to processing for direct marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
You have the right to request deletion of your Personal Data, subject to applicable legal exceptions. We may retain Personal Data where necessary to:
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Where consent was provided to a third party, you may also need to contact that third party directly.
We will not discriminate against you for exercising your privacy rights, including by denying Services, charging different prices, or providing a different level or quality of Services.
Where applicable, you have the right to lodge a complaint with a competent supervisory authority, including but not limited:
Depending on your location, you may have the right to opt out of the “sale” or “sharing” of your Personal Data. A “sale” may include making Personal Data available to a third party for monetary or other valuable consideration, and “sharing” may include disclosure for cross-context behavioral advertising.
Syndigo’s only sale or sharing of Personal Data occurs through certain cookies and similar tracking technologies used for statistical and marketing purposes. You may exercise your opt-out right by adjusting your preferences in our cookie consent management platform and declining Statistics and Marketing cookies.
Preferences are browser-specific and stored via cookies or similar technologies. If cookies are blocked, deleted, or cleared, or if private browsing mode is used, preferences may not be retained and must be reset. Preferences must be configured separately for each browser or device. Because some companies may not connect information about this browser with other web browsers or devices you may use (such as a web browser on another computer you may use, or one on a mobile device), you need update your preferences through the cookie consent management platform to set your preferences separately for other browsers or devices you may use.
Syndigo does not respond to “Do Not Track” signals, as no uniform industry standard exists. However, Syndigo responds to Global Privacy Control (GPC) signals where detected, subject to technical limitations. You can also alter the configuration of your browser to reject certain types of online tracking technologies. Some browsers have a “Do Not Track” (DNT) feature, but there’s no agreed-upon standard for how websites should respond. Therefore, we currently do not support DNT requests. For more information about how to manage and delete cookies in your browser, please visit https://www.aboutcookies.org/how-to-manage-and-delete-cookies
Because Syndigo’s only sale of Personal Data occurs through cookies used for statistical and marketing purposes, opting in to such sale requires enabling Statistics and Marketing cookies through our cookie consent management platform.
The Sites may contain various links to other third-party websites or applications, which may provide additional information, goods, services and/or promotions. These third-party websites are owned and operated independently of Syndigo and may have their own separate privacy and data collection practices. We are not responsible for the privacy practices of any third party. Therefore, you should review their privacy notices and practices prior to interacting with their websites or applications, using any of their tools, or sharing any of your Personal Data with them.
Our Sites may offer message boards, chat rooms, blogs and other public areas (“Community Forums”) where you can interact with our other customers, post images, data, requests, questions, comments, suggestions or other content, including your Personal Data (“User Submissions”).
To participate in Community Forums, you may be asked to select a username and password and/or provide us with your email address, and to agree to the terms of participation for those Community Forums. We use this information to identify you and to contact you, if needed, for the provision of those Community Forums. Your password and your email address will not be visible to other users or shared with third parties.
You should be aware that any User Submissions you post to a Community Forum, as well as your username, may be viewed by other members of that forum. If you choose to voluntarily post User Submissions to a Community Forum, we will not be able to control what other users do with your Personal Data.
Think carefully before you post and use caution before disclosing any Personal Data in a Community Forum. We are not responsible for the accuracy, use or misuse of any User Submission that you disclose or receive through a Community Forum. We might also delete User Submissions without further notice if they include harmful or inappropriate content (e.g., pornographic material, content encouraging vandalism, crime, terrorism, racism, violence or cruelty) or infringe any third party’s rights or applicable law.
To exercise any of the rights described above, contact us by email at privacy@syndigo.com.
For product support please contact us here.
Bear in mind that to evaluate your privacy rights requests, we need to be sure it was you who made the request. Consequently, we may need some information to confirm that you are who you say you are.
For requests submitted via password-protected accounts, your identity is already verified.
For requests sent by other means, you will need to provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Data. Generally, we will request only information that we may have about you to confirm your identity, but under some circumstances we may require additional information or documentation to complete your request. We cannot respond to your request or provide you with Personal Data if we cannot verify your identity or authority to make the request. Making a request does not require you to create an account with us.
We will only use the Personal Data you provide us in a request to verify your identity or authority to make the request.
Please note that you may only make a consumer request to know or data portability twice within a 12-month period under the CCPA.
If you submit a request on behalf of somebody else, we will need to verify your authority to act on behalf of that individual. When contacting us, please provide us with proof that the individual gave you signed permission to submit this request.
Alternatively, you may ask the individual to directly contact us by using the contact details above to verify their identity with us and confirm that they have given you permission to submit this request.
We will only use the Personal Data you provide us in a request to verify your authority.
We will confirm receipt of your request within ten (10) days, and, in that communication, we will also describe our identity verification process (if needed) and when you should expect a response, unless we have already granted or denied the request.
Please allow us up to thirty (30) days to reply to you from the day we receive your request. If we need more time (up to 90 days in total), we will inform you of the reason why, and the extension period, in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will send our written response by mail or electronically, at your option.
If we cannot satisfy a request from you, we will also explain why in our response.
We will not charge a fee for processing or responding to your requests unless we determine that your request is excessive, repetitive, or manifestly unfounded. In those cases, we will tell you why we made that determination and provide you with a cost estimate before completing your request.
Syndigo provides business to business products and Services. The Sites and Services are not directed at, or intended for use by, children.
We are strongly committed to keeping your Personal Data safe. We have implemented and will maintain technical, administrative, and physical measures that are reasonably designed to help protect your Personal Data from unauthorized processing. Unauthorized processing includes unauthorized access, exfiltration, theft, disclosure, alteration, or destruction.
If we make any material change to this Notice, we will post the revised Notice to this web page. We will also update the “Effective” date. By continuing to use the Sites after we post any of these changes, you accept the modified Notice.
In our latest update as of the Last Updated Date, we implemented the following changes:
If you have any questions about this Notice, our processing of your Personal Data, or want to submit a grievance or verifiable consumer request, please write to the Syndigo privacy team by email at privacy@syndigo.com or contact us by postal mail at:
Syndigo LLC
Attn: Head of Global Privacy
141 W. Jackson Blvd., Suite 1375
Chicago, IL 60604
United States
Please allow up to four weeks for us to reply.
We have appointed VeraSafe as our representative in the EU for data protection matters. While you may also contact us, VeraSafe can be contacted on matters related to the processing of Personal Data. To contact VeraSafe, please use this contact form: https://verasafe.com/public-resources/contact-data-protection-representative or via telephone at: +420 228 881 031.
Alternatively, VeraSafe can be contacted at:
VeraSafe Ireland Ltd
Unit 3D North Point House
North Point Business Park
New Mallow Road
Cork, T23AT2P
Ireland
We have appointed VeraSafe as our representative in the UK for data protection matters. While you may also contact us, VeraSafe can be contacted on matters related to the processing of Personal Data. To contact VeraSafe, please use this contact form: https://verasafe.com/public-resources/contact-data-protection-representative or via telephone at +44 (20) 4532 2003.
Alternatively, VeraSafe can be contacted at:
VeraSafe United Kingdom Ltd.
37 Albert Embankment
London SE1 7TL
United Kingdom
We have appointed VeraSafe as our Data Protection Officer (“DPO”). While you may contact us directly, VeraSafe can also be contacted on matters related to the processing of Personal Data. VeraSafe’s contact details are:
VeraSafe, LLC
100 M Street S.E., Suite 600
Washington, D.C. 20003
USA
Email: experts@verasafe.com
Web: https://www.verasafe.com/about-verasafe/contact-us/