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with the 1WorldSync Item Management Platform and is effective as of the date shown above. This
Product Description forms part of the Contract to provide Client with the Item Management
Platform. Capitalized terms used but not defined herein have the definitions assigned to them in
the Agreement between 1WS and Client.
The 1WorldSync Item Management Platform offers subscribers the ability to manage and synchronize
accurate product content with a wide array of supplier and recipient trading partners. The Item
Management Platform employs individual Connectors to deliver product content through recipient
accepted methodologies to meet supplier and recipient product content needs. The Item Management
Platform includes access to web-based and machine-to-machine interfaces that allows Client to
synchronize product content with other trading partners. In addition, validations are applied to
submitted attributes to help ensure completeness and consistency of the data that is shared by
trading partners.
The Item Management Platform offers the ability to capture, manage and store product content, as
well as to collaborate with other 1WorldSync community members to perform validations of the
product content using rules defined by those recipients, and distribute the product content to
those recipients. In addition, the Item Management Platform performs functions such as to allow
data to be presented to recipients in a more user-friendly environment, or to allow data to be
displayed on other websites with minimal effort.
If Client’s subscription to the Item Management Platform is purchased subject to SKU, or Recipient limitations, then Client acknowledges and agrees that any use of the Item Management Platform in excess of the number of SKUs or Recipients specified in the Contract may result in additional charges, and Client agrees
to notify 1WorldSync of its request to expand Client’s use of the Item Management Platform to
include additional SKUs, and to pay any such additional charges invoiced by 1WorldSync.
1WorldSync offers two (2) implementation options to implement the Item Management Platform, as
further described below.
In order to use the Item Management Platform, Client must have correctly adopted the applicable
validations, product identification and attribute standards for the chosen Connectors. Client is
strongly advised to review the applicable documentation for Client’s selected Connectors and
Client’s data recipients on the preparation of product content to be published to them.
The Item Management Platform requires that Client provides its content via the web interface
provided as part of the 1WorldSync System or via a single node (such as connection via AS2) as
described further below. If Client desires to provide its data through multiple nodes or AS2
connections, Client will be required to contract and pay for additional Professional Services.
Upon Client’s request, 1WorldSync will provide Client with a custom quote and Statement of Work
for such Professional Services. If Client desires 1WorldSync to enter or assist with entering
this product content into the 1WorldSync System, Client may purchase Data Loading and
Maintenance (DLM+) Services from 1WorldSync. The Item Management Platform does not include these
or any other 1WorldSync products or services unless they are separately contracted and paid for
by Client.
Technical Call Center. 1WorldSync provides technical support for data loading issues,
error-management and transactional functions not available externally at 1-866-280-4013 or via
email at technicalsupport@1worldsync.com.
Administrative and Billing Support. For administrative and billing issues, please
contact 1WorldSync customer support at 1-866-280-4013 or at businesssupport@1worldsync.com.
Online Documentation and Reference. All 1WorldSync customers receive access to
1WorldSync’s proprietary online reference library, known as the 1WorldSync Solution Center.
Access is limited to individuals who have been registered by 1WorldSync as authorized users of
the 1WorldSync System. The 1WorldSync Solution Center can be found on the 1WorldSync website at
www.1worldsync.com.
Client will receive access to 1WorldSync-sponsored web seminars that provide basic training on
the 1WorldSync System. Client will also be assigned a 1WorldSync Professional Services
Specialist for 30 days. The assigned Professional Services Specialist will be the Client’s
single point of contact for the assigned duration, as you become acquainted with the 1WorldSync
System. Client will have access to the 1WorldSync Community site where Client can access
training and reference documentation. Additionally, companies may separately pay for and attend
1WorldSync’s Essentials LIVE training classes for more hands-on training.
Client will receive access to 1WorldSync System test environment as needed in accordance with its
usage of the 1WorldSync System to send data to other trading partners via GDSN Connectors.
Client is entitled to receive relevant community updates and other newsletter publications as
offered by 1WorldSync.
1WorldSync will make its Help Center and
Silver Level Support available to Client to assist with setup and service
use. Custom
Training and/or enhanced level support (Gold level) can be purchased for an additional
fee.
Includes:
Includes:
Includes:
*must be purchased in conjunction with one or more annual service subscriptions, and is an annual
fee that can be used as applicable to Client’s unique service offering. Enhanced support package
defaults to standard support if the upgrade is not renewed.
Includes:
**Service upgrade is only available to silver customers who move from the support team to a
dedicated Customer Care Advocate. Hourly time limits shall be observed and fulfilled in a
reasonable manner that is meaningful to the customer.