Product Introduction

with Product Introduction (“PI”) as of the effective date shown above. This Product Description
forms part of the Contract to provide Client with PI. Capitalized terms used but not defined
herein have the definitions assigned to them in the 1WorldSync General Terms and Conditions.

1. Services

1WorldSync offers Product Introduction as an addition to the 1WorldSync Item Management Platform
to provide participants with a methodology and a web interface to collaborate and incorporate
GDSN standards based processes and data to streamline the new item product listing process with
PI demand side recipients. 1WorldSync will provide technical assistance to help Client prepare
and synchronize its new product content. This service includes support for preparation, testing,
and assistance to ensure quick implementation of PI by Client.

2. GDSN Connector Access

As part of the use of the PI solution, Client is granted access to the Item Management Platform and the GDSN Connector. Use of the Item Management platform is limited to the delivery of item data and content to select retailers. Participating retailers may include:

• Walmart
• The Kroger Company
• Albertsons Companies
• Amazon
• Meijer Inc.
• Wegmans Food Markets
• Wakefern Food Corp.
• HEB

3. Data Formatting Requirements

Usage of PI requires adoption and correct usage of product identification and measurement
standards. Client is strongly advised to review the applicable documentation from GS1, GDSN Data
Excellence, Inc. and Client’s data recipients on the preparation of product content to be
published to them.

• AS2 Users using the Applicability Statement 2 “AS2” standard for
  communications must adhere to the following rules:
  • Multiple, simultaneous (close in time) business transactions for a given company
    must be sent via batch messages and not in multiple, individual messages. The
    maximum number of documents allowed in a single XML message is 1000. Sending XML
    messages of a specific type (for example, Catalog Request) must not be any more
    frequent than once every 5 minutes unless the message contains at least 1000
    documents.
  • The “listener” endpoint must be running during processing of messages until all
    transactions are processed and reconciled. (The AS2 “listener” is the client-side
    software/routine that waits for the response message and prevents inadvertent Denial
    of Service attacks that may result in deactivation.)
  • Users must provide around the clock (24 x 7) technical phone contact
  • Users must use an AS2 solution that is certified by DGI (Drummond Group Inc.)
  • No more than 10 concurrent connections are allowed.
  • Must be able to use publicly available hostnames (not IP addresses).
  • When sending an asynchronous message and receive a HTTP 200 response but no MDN,
    wait at least an hour to retry sending the message again. The number of retries
    should be limited to 3.
  • The maximum file size or XML message size is 75MB.

4. Additional Services

The Product Introduction Service does not include any customization or configuration of PI, or
other 1WorldSync products or services unless they are separately contracted and paid for by
Client. Upon Client’s request, 1WorldSync will provide Client with a custom quote and Statement
of Work for such Professional Services.

5. Support

Technical Call Center. 1WorldSync provides technical support for PI at 1-866-280-4013 or
via email at technicalsupport@1worldsync.com.

Administrative and Billing Support. For administrative and billing issues, please
contact 1WorldSync customer support at 1-866-280-4013 or at businesssupport@1worldsync.com.

Documentation and Training. In addition to written documentation, 1WorldSync provides
web based training for Product Introduction