Frequently Asked Questions

Syndigo’s acquisition of 1WorldSync accelerates our mission to power modern commerce. Together, we support over 18,000 customers across 60 countries and serve 90% of the top 20 U.S. retailers. This move enhances Syndigo’s ability to deliver consistent, personalized, and high-converting product experiences through a supercharged network of over 3,500 retailers and distributors. With 1WorldSync’s industry-leading Ratings & Reviews solution now part of our offering, brands and retailers can provide more engaging shopping experiences across every channel.

This milestone marks a new era for modern commerce and the digital shelf. Brands can now reach consumers across the industry-leading network of over 3,500 retailers and distributors, improve product detail page conversion, and benefit from PowerReviews, the industry leading Ratings & Reviews solution. Enterprises gain access to the premier ecommerce data standards from the #1 GDSN provider or can design their own data standards to best fit their needs, providing flexibility as commerce expands across various markets and platforms.

No. Syndigo remains stable and well-resourced, with this integration driven by the desire to adapt to market changes and deliver greater scale and simplicity to customers.

The integration brings all our capabilities into a comprehensive end-to-end product experience solution. It combines Syndigo’s Product Experience Cloud, including Product Information Management, AI-driven content syndication, and digital shelf analytics, with 1WorldSync’s ratings and reviews solution, expansive GDSN data pool, and a substantial retail network. Customers can now organize data, distribute content, and monitor performance across the entire product journey more efficiently than ever.

Absolutely. The acquisition unlocks all best-in-class features from both companies, creating powerful new technology combinations for product experience management. In the short term, expect a stronger syndication network, improved workflows, and enhanced support. The roadmap includes innovations such as global content creation tools and dynamic AI-based content optimization driven by real-time feedback. For the latest updates, reach out to your representative or visit our acquisition page.

Yes. The integration enables you to select from the best capabilities offered by either company, building a solution tailored to your needs.

Your current investments are future-ready. Brands and retailers can also benefit from our more extensive network so you can reach shoppers more places they shop. Adding user-generated content can help you improve your PDP and digital shelf content based on real shopper feedback — driving relevance, personalization, and conversion. Visit our acquisition page or speak with your representative to learn more.

With a combined talent pool in R&D and broader customer base, innovation will be accelerated. As part of the acquisition, product roadmaps from both companies are being thoughtfully evaluated and aligned. Our goal is to combine the strengths of each solution and prioritize features that best address market demands and customer needs. This integrated approach ensures we continue to deliver innovative, high-impact solutions that solve real business problems both now and in the future.

Product roadmaps from both companies are being thoughtfully evaluated and aligned. By bringing together complementary capabilities that were previously on separate roadmaps, we can accelerate delivery, expand the power of our combined network, and create more space to sustain the pace of innovation you’ve come to expect from Syndigo. Our goal remains to combine the strengths of each solution and prioritize features that best address market demands and customer needs ensuring we continue to deliver innovative, high-impact solutions that solve real business problems both now and in the future.

No, your current user experience and platform workflows will not impacted in the short-term. However, there will be additional opportunities and solutions that will expand our offering. We will be integrating these new capabilities thoughtfully over the coming months and offer a more comprehensive solution with greater value to our customers.

Yes, 1WorldSync products will be integrated into Syndigo solutions thoughtfully over the coming months. This phased approach ensures continuity for existing users while unlocking additional value through an expanded recipient network and enhanced features. Importantly, the industry is already seeing this integration at work where brands and retailers once had to bear the cost of connecting 1WorldSync and Syndigo within their PXM workflows. Now, we are taking on that load and delivering an integrated, yet composable, PXM offering right from the start.

The capabilities offered by both 1WorldSync and Syndigo include modules that are used by thousands of companies and will continue to be fully supported. Our goal is to bring together the best of these capabilities into a future-proof, innovative user experience that makes it easier for customers to manage product data. Over time, this will reduce the effort required to work across multiple products while ensuring that existing solutions remain reliable and effective.

We aim to provide a seamless, future-ready solution that leverages the strengths of all our products offering customers best-in-class capabilities for delivering an end-to-end product experience to consumers wherever they shop. We will continue to provide updates to keep you informed.

No immediate changes are planned. Existing contracts will be honored, and any future pricing or packaging updates will be handled transparently and with customer value in mind.

For now, there is no change to existing SLAs or point of contact for support. We will continue to provide clear updates on support structures and service levels as integration progresses, ensuring you have the guidance and assistance you need.