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DataSource

Last Updated: May, 2023

1. Overview

1WorldSync’s DataSource offering enables the Client to receive DataSource
Content
from 1WorldSync in 1WorldSync’s proprietary Product Data Model (“DataSource
PDM
”) format, with a license for the Client to use the DataSource Content internally, on
its website(s), and/or elsewhere, based on the Permitted
Usage
(s) of the Client’s Subscription
Configuration
, throughout the duration of the Agreement. A Static
License
for continued use of the DataSource Content delivered during the term of this
Agreement may be available to purchase separately upon termination of this Agreement.

1WorldSync’s DataSource offering consists of a core subscription, and may also include optional
subscription add-ons, one (1) time setups, and recurring maintenance options.

2. DataSource Subscription Levels

1WorldSync’s DataSource Subscription is offered at two (2) levels: Standard and Premium.

  • The Standard subscription level includes delivery of DataSource Content.
  • The Premium subscription level includes DataSource Content plus a full set of searchable
    attributes (where available).

Based on the Client’s Subscription Configuration, 1WorldSync will deliver Standard or Premium
level content accordingly.

For the duration of the Client’s DataSource subscription, 1WorldSync will make available to the
Client all changes, modifications, and updates to the DataSource Content as it becomes available
within the 1WorldSync DataSource database.

3. DataSource Subscription Options

DataSource Content will be delivered to the Client based on either a “push” or “pull”
methodology, as listed in the Service Details section of the Order Form.

Push Subscriptions

DataSource Content will be delivered to the Client for a set number of Stocked SKUs,
for one or more suppliers, manufacturers, or product categories, in one or more markets, in one
or more languages, with optional additional information (such as MSRP where available), based on
the Client’s DataSource Subscription Configuration.

Push subscription types:

  • Supplier
    Based
    (1 supplier; includes supplier part # metamap)
  • Supplier Based (all suppliers; includes all supplier part # meta mapping)
  • Category
    Based
    (for up to 30 categories or manufacturers)
  • Manufacturer
    Based
    (for up to 30 categories or manufacturers)
  • Full Market Based (all Stocked SKUs 1WorldSync has available for the market)

Note: Suppliers, Categories, and Manufacturers cannot be swapped during the term
of the Agreement without formally amending the Subscription Configuration. Additional fees may
apply.

Pull Subscriptions

DataSource Content will be delivered to the Client for a set number of products Client has
requested via submission of its Client
Catalog
, in one or more markets, in one or more languages, with optional subscription
add-ons, depending upon the Client’s Subscription Configuration.

Pull subscription types:

  • Catalog
    Based
    (up to 10K Stocked SKUs/Non-Stocked
    SKUs
    for Basic, up to 15K Stocked SKUs/Non-Stocked SKUs for Premium; daily bandwidth
    40 Non-Stocked SKUs per day)
  • Restricted Catalog Based (unlimited Stocked SKUs)
  • Niche Catalog Based (up to 4.5K Stocked SKUs/Non-Stocked SKUs; daily bandwidth 15
    Non-Stocked SKUs per day)

Pull Subscriptions (except Restricted) are subject to a coverage study confirming a minimum of 70% of the requested SKUs already exist in DataSource.

Additional Language(s)
1WorldSync’s DataSource Subscription includes delivery
of DataSource Content to the Client in the 1WorldSync’s default language for the market(s)
covered under the Client’s Subscription Configuration. Delivery of DataSource Content in
additional languages for the same market(s) (where available) can be included as part of the
Client’s DataSource Subscription Configuration, as listed in the Service Details section of the
Order Form. Example: DataSource Content for a US market subscription can be delivered in both US
English and Spanish.

Permitted Use
Basic level DataSource Subscriptions include a usage license
for one (1) internal system, and one (1) customer facing system (website or customer portal) for
the DataSource Content delivered to the Client during the Client’s active subscription.

Premium level DataSource Subscriptions include a usage license for up to four (4) internal
systems and/or customer facing systems (website or customer portal) for the DataSource Content
delivered to the Client during the Client’s active subscription.

Additional Permitted
Usage
can be included as part of the Client’s DataSource Subscription Configuration, as
listed in the Service Details section of the Order Form.

Additional Supplier Catalog w/ Supplier Part# Metamap
For Supplier based
DataSource Subscriptions, DataSource Content for additional supplier catalogs within the same
market can be included as part of the Client’s DataSource Subscription Configuration, as listed
in the Service Details section of the Order Form.

Manufacturer Suggested Retail Price (MSRP)
For certain markets where
1WorldSync has Manufacturer Suggested Retail Price (“MSRP”) available for the SKU, 1WorldSync
can deliver MSRP as part of the DataSource Content. MSRP can be included as part of the Client’s
DataSource Subscription Configuration, as listed in the Service Details section of the Order
Form.

4. DataSource Content Delivery

Client has the option to choose one of the following standard delivery methods to receive
DataSource Content as part of its DataSource subscription.

  • Download.zip (activated by default) containing the necessary text based files to create and
    maintain a database of DataSource Content.
  • Standard XML (must be specified in the Service Details section of the Order Form and options
    confirmed upon account setup)
  • Standard XML + Download.zip
  • Datasource Cloud API
  • DataSource Cloud API + Download.zip (for
    DataSource Website Searc
    h/Navigation
    Content
    and Compatible
    Accessories
    *)

*Compatible Accessories are only available when a DataSource Subscription – Compatible
Accessories Add On service is purchased.

Client must choose a method of delivery upon execution of the Agreement, however, Client may
request to switch to another standard delivery method during its active subscription term
without additional cost.

1WorldSync will deliver a full file of DataSource Content to the Client upon execution of an
Agreement for a new DataSource Subscription or a DataSource Subscription upgrade, and then
deliver DataSource Content for new products and product content updates on an incremental basis,
according to the Client’s desired cadence, as available from 1WorldSync.

For Clients with Push DataSource Subscriptions, DataSource Content will be provided based on
1WorldSync’s DataSource Product IDs.

For Clients with Pull DataSource Subscriptions, DataSource Content will be provided based on the
Client’s product IDs submitted to 1WorldSync in its Product
Catalog File
.

Units of Measure
Units of measure elements within the DataSource Content will
be delivered in either metric or imperial format depending on the norm for the market(s) that
are part of the Client’s DataSource Subscription Configuration.

Language Coding Format
By default, DataSource Content will be delivered in
Windows encoded format. DataSource Content may be delivered in UTF-8 or UTF-16 format if desired
and included in Client’s DataSource Subscription Configuration.

5. DataSource Subscription Add Ons

Clients can purchase additional data sets and/or increase their Stocked/Non-Stocked SKUs
allowance, as separate add on services.

DataSource Subscription – Extended Specs Add On
In addition to the DataSource
Content delivered under the Client’s DataSource Subscription, 1WorldSync will provide Client a
set of related tables containing all available technical characteristics of the products.

DataSource Subscription – Compatible Accessories Add On
In addition to the
DataSource Content delivered under the Client’s DataSource Subscription, 1WorldSync can provide
compatible accessories information to the Client as part of its DataSource Subscription –
Compatible Accessories Add On service.

There are four (4) options available for this add on
service:

  1. Mapping of OEM
    Related Products
    .
  2. Mapping of OEM Related Products and 3rd
    Party Related Products
    .
  3. Compatibility rules for manufacturer’s compatible accessories to its product lines and/or
    models, based on 1WorldSync’s PDM mapping (aka: OEM compatibility rules).
  4. Compatibility rules for manufacturer’s compatible accessories plus third party compatible
    accessories to the manufacturer’s product lines and/or models, based on DataSource PDM
    mapping (aka: OEM + 3rd party compatibility rules).

For all of these options, 1WorldSync will provide Client a set of related tables containing
compatibility links.

Compatibility rules are available only for accessories designed or marketed specifically for use
with compatible product lines/models, as opposed to generic accessories. NOTE:
The mapping will be provided based on 1WorldSync’s DataSource Product IDs, based on DataSource
PDM mapping regardless of whether the Client’s DataSource Subscription is push or pull type.

DataSource Subscription – Meta-mapping Add On
Available for Clients with push
DataSource Subscriptions only, in addition to the Main
Specifications
provided as part of the DataSource Content delivered under the Client’s
DataSource Subscription, 1WorldSync will provide Client a data set of one or more supplier part
number (where available), when a DataSource Subscription – Meta-mapping Add On service is
purchased.

DataSource – Content Creation and Delivery
Clients with pull DataSource
Subscriptions can increase the amount of Stocked SKUs/Non-Stocked SKUs associated with their
DataSource Subscription by purchasing an additional lot of StockedSKUs/Non-Stocked SKUs under
1WorldSync’s DataSource – Content Creation and Delivery service offering.

DataSource Subscription – UNSPSC Classification Add On
In addition to the
DataSource Content delivered under the Client’s DataSource Subscription, 1WorldSync will provide
Client UNSPSC commodity code and name where available for the SKUs, when a DataSource
Subscription – UNSPSC Classification Add On service is purchased.

Note: By default, 1WorldSync will provide the latest version of the UNSPSC
commodity code and description, unless otherwise specified in the Special Terms section of the
Order Form.

DataSource Subscription – Export Information Add On
In addition to the Main
Specifications provided as part of the DataSource Content delivered under the Client’s
DataSource Subscription, 1WorldSync will provide Client Export/Import
Classification
information (where available), when a DataSource Subscription – Export
Information Add On service is purchased.

Export/Import classifications available:

  • ECCN
  • EU ECCN
  • HTS
  • UK Trade Tariff

Note: By default, 1WorldSync will provide the latest version of the
Export/Import classification chosen, unless otherwise specified in the Special Terms section of
the Order Form.

DataSource Subscription – Partial Content Delivery Add On
1WorldSync will
deliver partially built out DataSource Content to Client when Client has purchased the
DataSource Subscription – Partial Content Delivery Add On.

DataSource Subscription – PIM Add On
1WorldSync will provide a full attribute
data feed that includes all attributes delivered as they were initially captured by 1WorldSync.
The data feed is augmented with additional information that will help the Client interpret the
delivered attribution. This option is only available to customers with a DataSource Premium
Subscription.

PIM Type: Akeneo
1WorldSync will maintain a
PIM Connector service (the “Service”) that regularly synchronizes with the Client Akeneo system
(the “Akeneo Instance”).

  1. The Service updates the Akeneo Instance with new or updated product content. This service
    runs once a day during night hours.
  2. The Service will also send to 1WorldSync content creation requests for new products having
    the necessary information (i.e. the Client sku identifier, manufacturer/brand, part number,
    etc.). This additional service is only available for Clients with pull DataSource
    Subscriptions and runs several times during business hours.
  3. The client acknowledges that:
    1. Maintenance operations by 1WorldSync may cause product content updates or product
      request collection to occur outside the usual hours.
    2. Insufficient, restricted, or otherwise degraded access to the Akeneo Instance may
      incur additional charges, and may cause interruptions to the product request
      collection and content delivery.
    3. Any new feature or feature update requested by the Client will be available to all
      other 1WorldSync customers.
    4. During normal operation the Service creates, modifies and deletes a high number of
      PIM
      Entities
      ; it is the responsibility of the Client to ensure that any system
      that depends on the Akeneo Instance, as well as the Akeneo Instance itself, handles
      the absence of (or modifications to) these entities gracefully.
  4. While the Service supports delivery of any number of DataSource languages to the Client provided list of Akeneo channels, it does not support multiple language/channel combinations.
  5. The Service will only be offered to supported PIM providers on supported versions as defined
    in the table below:
PIM ProviderSupported EditionsSupported Versions
AkeneoCE, GE, EE, Flexibility,
Serenity
All supported versions as per
Akeneo
PIM product support dates

PIM Type: Stibo
The 1WorldSync Stibo
subscription delivers DataSource content as XML batches that can be loaded into a Stibo STEP PIM
instance. Each file is self-sufficient as it defines the full set of localized resources (model,
assets, product links etc.) that each product in a batch references.

DataSource Subscription – PIM Delivery Maintenance
Subscription

This subscription can only be activated with the PIM Add On.

DataSource Subscription – Product Catalog Mapping Add On
The
Product Catalog Mapping tool’s primary purpose is to enable the mapping of Client’s Catalog(s)
of SKUs to 1WorldSync Stocked SKUs. In addition, the Product Catalog Mapping provides clients
with the capabilities for product filtering, coverage reports and the ability to match Client
SKUs that are available in 1WorldSync Catalog to the Client’s account. From the tool the Client
can request new SKUs for production based on the Client’s current subscription. 1WorldSync will
provide access to the Product Catalog Mapping tool via the DataSource Client Portal.

6. DataSource Client Portal

Upon activation of the Service(s), Client will be given access to the 1WorldSync’s DataSource
Client Portal
(aka: the Extranet). Client may access technical and support information
including without limitation: FAQ’s, technical information, help information, etc.; view list of
DataSource Content available, production status, delivery information; and submit quality
claims. Client credentials for access to the Extranet shall not be revealed to anyone other than
the authorized user in which credentials have been provided to, and Client is solely responsible
for maintaining the confidentiality of its credentials.

7. ContentConnector Support

1WorldSync will make available to Client a Java based application that can be utilized by the
Client to automate the data exchanges between 1WorldSync and the Client’s systems
(“ContentConnector”). The ContentConnector can be used by the Client to create tables that align
with the 1WorldSync DataSource schema on the Client’s database. Using these tables on the
Client’s database, the Client can request and receive 1WorldSync DataSource Content. If the
Content Connector does not meet the data integration requirements of the Client, the Client can
engage with 1WorldSync for professional services, for an additional fee based on a defined scope
of work.

8.
Modification of the DataSource Content Delivery File Structure

1WorldSync’s PDM may evolve over time at 1WorldSync’s sole discretion and option. This evolution
can result in modifications or changes to the contents of the structure of the treated files
transmitted by 1WorldSync to Client. 1WorldSync will keep Client informed of its intention to
modify the treated files and will provide Client with at least sixty (60) days advance notice of
any such modification to enable Client to make the necessary modifications to its own internal
systems to accept these modifications. If Client does not wish to modify its own internal
systems, 1WorldSync undertakes to continue to furnish it, for a period of least six (6) months
from the date of notice of intention to change, the treated files in the same format and
structure as before the modification.

9. Support Levels

1WorldSync will make its Help Center and
Silver Level Support available to Client to assist with setup and service
use. Custom
Training
and/or enhanced level support (Gold level) can be purchased for an additional
fee.

Silver

Includes:

  • Portal self service with dedicated support team
  • Up to 20 Support Case submissions per month, via the completion of a 1WS
    Support Form
  • Help Center availability including documentation & FAQ
  • Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview
    and Troubleshooting Using Item Management included with purchase of corresponding service
  • Telephone escalation procedures for serious system outages
  • Standard system reporting and production / consumption dashboard as applicable by service

Gold

Includes:

  • Assigned Customer Care Advocate
  • Monthly call with assigned Customer Care Advocate
  • Up to 30 Support Case submissions per month, via the completion of a 1WS Support Form
  • Help Center availability including documentation & FAQ
  • Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview
    and Troubleshooting Using Item Management included with purchase of corresponding service
  • Telephone escalation procedures for serious system outages
  • Standard system reporting and production / consumption dashboard as applicable by service

Platinum

Includes:

  • Assigned Customer Care Advocate
  • Biweekly calls with assigned Customer Care Advocate
  • Quarterly Business review with Customer Care Advocate
  • Up to 50 Support Case submissions per month, via the completion of a 1WS
    Support Form
  • Help center availability including documentation & FAQ
  • Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview
    and Troubleshooting Using Item Management included with purchase of corresponding service
  • Telephone escalation procedures for serious system outages
  • Standard system reporting and production / consumption dashboard as applicable by service

Enhanced Support Package (Silver to Gold upgrade)

*must be purchased in conjunction with one or more annual service subscriptions, and is an annual
fee that can be used as applicable to Client’s unique service offering. Enhanced support package
defaults to standard support if the upgrade is not renewed.

Includes:

  • Assigned 1WS Customer Care Advocate with up to 4 hours dedicated time per month
  • Monthly 1 hour call with assigned Customer Care Advocate
  • Up to 20 Support Cases per month, via the completion of a 1WS Support Form
  • Help Center availability including documentation & FAQ
  • Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview
    and Troubleshooting Using Item Management included with purchase of corresponding service
  • Telephone escalation procedures for serious system outages
  • Standard system reporting and production / consumption dashboard as applicable by service

**Service upgrade is only available to silver customers who move from the support team to a
dedicated Customer Care Advocate. Hourly time limits shall be observed and fulfilled in a
reasonable manner that is meaningful to the customer.

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