Lamps Plus and Syndigo Working Together to Grow Your Sales

Lamps Plus uses Syndigo to communicate item data and images. It does not handle any inventory or order communication as that is handled by our EDI partner SPS Commerce. The use of Syndigo allows for a quick and standardized process to communicate new item introductions, MAP pricing and cost changes, and product discontinuations.

Not with Lamps Plus. We sponsor all of your activity with us on the platform. Syndigo does offer other services that are not included in our sponsorship, but these will not be required for use with Lamps Plus.

To get an account created please provide the following information to VendorCatalog@LampsPlus.com:

• Vendor Name:
• Contact Name:
• Contact Title:
• Contact Email:
• Contact Phone:
• Company Billing Address:
• Estimated SKU Count:

We will then pass this information onto the Syndigo onboarding team who will reach out to you with an agreement to sign and account creation details.

If you already have a Syndigo account and need a connection made with Lamps Plus, please send the information requested in the previous question and notify us you already have a Syndigo account. This is to confirm that we have the right account and that the information is up to date. Once that is provided to Lamps Plus, we will pass it along to the appropriate Syndigo team who will make the connection and notify you when the connection has been set up.

Syndigo offers many ways to send item data and content to Lamps Plus. This allows you to choose what works best for your workflow. Items can be added through an excel spreadsheet upload, directly in the Syndigo web user interface either individually or in bulk, or connections can be established with other data management systems either internally through an API or with other data management solutions like Salsifiy.

If you have further questions, please reach out the VendorCatalog@LampsPlus.com. We can help answer any other initial questions you may have and get the process started.

We can provide full onboarding training whenever it is necessary. Just reach out to vendorcatalog@lampsplus.com and let us know who you would like to include.

Lamps Plus would like to receive your full catalog of items that can be sold directly to a customer. This means we do not want any parts or multi-component items that are not already configured.

Syndigo offers many ways to send item data and content to Lamps Plus. This allows you to choose what works best for your workflow. Items can be added through an excel spreadsheet upload, directly in the Syndigo web user interface either individually or in bulk, or connections can be established with other data management systems either internally through an API or with other data management solutions like Salsifiy. For more full video walkthroughs of these options you can view the Lamps Plus training videos. If there are more specific questions, please reach out a Syndigo representative as they are the most knowledgeable on the topic.

Categories and especially subcategories can be vague. A product may be able to be put into multiple categories, but on Syndigo you can only choose one. We understand the challenge and trust you to choose whatever you think best represents your product. For more specific questions we do provide a “Category Explanation” document that has more detailed descriptions. If you cannot find answers to your questions there, please reach out the VendorCatalog@LampsPlus.com and we can provide direction.

Every field in CXH should have help text associated with it. This can be found on the web UI by hovering over the small ‘i’ in a circle next to the field name.

In product attribute templates the help text is located on the third tab named “Reference”

When a new product is properly uploaded to Syndigo, most products will become listable in just 48 hours or less. Each morning we pull all new items from Syndigo into the Lamps Plus systems. We then process these items throughout the day with them going live overnight. This means that an item published on Monday would be in Lamps Plus systems on Tuesday and live on LampsPlus.com first thing Wednesday morning.

The first troubleshooting step should always be to download a new template from Syndigo. If the template that you are using to upload to Syndigo is out of date, then it will fail. If the process continues to fail, please reach out to Syndigo support.

The “Awaiting Response” status is not used by Lamps Plus. Other retailers may use this status, but if you ever see this status when publishing to Lamps Plus please reach out to Syndigo support as this is an error.

There are many fields that have a limited list of acceptable values. These lists are controlled by Lamps Plus and therefore we can add new entries whenever necessary. Please reach out to VendorCatalog@LampsPlus.com whenever this is a concern.

Lamps Plus will periodically update and revise the data requirements for our items. When this happens you may see existing items marked as not 100% complete, even though they were at one time complete. We do not expect updates to any products we have already received. All changes are expected to be included on a go forward basis when either adding new items or submitting updates to existing items.

There are many reasons why a product may not have gone live in the 48 hour window. The first is that for automatic listing we require a minimum price to be provided. We also require that minimum price to a certain multiple of cost of the item to protect our margins. Finally, any LTL or palletized items will need to get reviewed by a member of the buying team before they will go live. If none of these are the case, then it is a checkpoint in our systems holding the item. One checkpoint is when we receive an item through Syndigo that already existed in our systems and was not sellable. These items will need to be reviewed before being updated to sell on our site. If there was a data issue with the product that was not caught in Syndigo, it may have errored in our systems before it was made live on our site. If you ever have questions about specific items, please feel free to reach out VendorCatalog@LampsPlus.com and we can research the status of the item.