Manage Customer Details
Access contacts, shipping preferences, notes, order history, pricing, and other important details with built-in CRM functionality.
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ChannelOnline
Gain total control of your entire sales cycle — quotes, e-commerce, sales orders and more — with ChannelOnline, a leading sales automation platform for VARs and MSPs since 2001.
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With the industry’s most comprehensive feature set, ChannelOnline empowers VARs and Solution Providers to streamline the entire sales cycle.
Access contacts, shipping preferences, notes, order history, pricing, and other important details with built-in CRM functionality.
Source product, create sales documents, submit purchase orders and receive updates all from one application.
Through your online store, customers can find products, request quotes, place orders, and view order statuses.
Direct access to the best IT and CE product distributors in the industry, including Tech Data, Synnex, and Ingram Micro.
ChannelOnline streamlines your key business processes. As VARs, MSPs, and solution providers, efficiently manage quoting, e-commerce, and procurement all from one web-based application.
The result? Resellers save time and resources by gaining complete control over the entire sales cycle.
With the industry’s most comprehensive feature set, ChannelOnline empowers VARs and Solution Providers to streamline the entire sales cycle.
Through ChannelOnline’s detailed CRM features, you can track all of your leads, prospects, customers, contacts, sales transactions, and tasks
Enhance your brand with a custom online store. With customer self-service and easy checkouts, leverage customer page layouts to give your products the showcase they deserve.
Build personalized catalogs for your customers by taking advantage of ChannelOnline’s multiple sourcing integrations, detailed DataSource product information, ability to create custom products, and proprietary services and labor SKUs.
ChannelOnline has sourcing integrations with many of the leading IT and CE product distributors. Support includes Product Files, Real-time Pricing & Availability, and Electronic Ordering.
Electronically or manually submit purchase orders to, and receive updates from, your distributors, suppliers, and vendors. Manage complex ordering onto a single PO to track shipping, updates and approvals.
ChannelOnline’s customizable dashboard gives you a quick look at your quoting, sales, RMA, invoicing, and purchase order information with clean graphs and charts. For comprehensive reporting on monthly sales or manufacturer activity, easily create business reports for all your documents, customers, and sales representatives.
Great question! In a nutshell, ChannelOnline can really boost your business! It helps you work smarter by improving efficiency, cutting down on mistakes, and making customer service top-notch. Plus, it gives you valuable insights into how your sales are doing. Whether you’re just starting out or already established, using ChannelOnline can really supercharge your sales efforts and help your business thrive.
ChannelOnline shines brightest in industries like IT, CE (Consumer Electronics), and office supplies! It’s tailor-made for managing complex product configurations, dynamic pricing, and real-time inventory updates. While it’s a perfect fit for these sectors, its versatile tools for quote generation, order management, and CRM integration can be adapted to suit other industries with similar needs.
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Signing up is super easy! Just look for the “Get a Quote” button at the top of the website. Clicking on this will take you to a simple form where you can submit your contact information. After submitting the form, a ChannelOnline representative will contact you to discuss your needs further, provide pricing information, and guide you through the onboarding process.
ChannelOnline offers a variety of powerful features ranging from customer management, to sales orders and purchasing.
Absolutely! We offer supported integrations with popular tools such as QuickBooks, Autotask, Salesforce and ConnectWise. Plus, you can use our detailed XML integration for accessing our data or connect to other 3rd party applications, ensuring that ChannelOnline fits smoothly into your existing workflow.
To start, you can reach out to support for details about our features, benefits and pricing. Customers rave about our US based friendly support team that you can connect with via web form, email (cs-col-support@1worldsync.com), or our toll free number +1.866.280.4013.
We strive to respond promptly and resolve any issues you may encounter.
We provide comprehensive documentation that covers everything from getting started to advanced features. You can access our documentation from within our 1WS Community Portal.
All customers have an annual contract with quarterly billing. You manage your subscription at any time through the account services section within ChannelOnline. Rest assured that there are no hidden fees. If you need help or have any questions, your dedicated sales manager will work with you to your satisfaction.
Of course! We offer simple annual contracts that allow you to add new services at any time, or, cancel up to 90 days prior to your annual renewal date. Your access will continue until the end of your current billing cycle.