PowerReviews Syndication Only

Syndication Only for Brands

This section describes the Syndication Only use case for Brands that wish to syndicate their content to the PowerReviews retailer network.

Capabilities

PwR Syndication Only enables Client to share its user-generated content (UGC) with PowerReviews to syndicate across the PowerReviews syndication network.

Key Features:

1. PwR Syndication Only enables Client to extend the reach of its consumer reviews by allowing for the distribution of user-generated content to third-party retailers and other online channels where potential end users may be researching products or making purchasing decisions.
2. Expanded Reach: By syndicating review content, the Client can increase the impact
   of a single review or piece of content. This ensures maximum sales lift, even across
   retailer sites.
3. Customization and Control: Client has control over the destinations (i.e. retailers)
   where their reviews are displayed. This can ensure content is only shared to
   authorized resellers.

Implementation

The implementation team will provide support to Client during the implementation phase
of its PwR Syndication Only subscription. This support will be available from kickoff,
through the implementation service end date listed on the Order Form. If no specific start
and end dates are included, support will be available for 30 days following the project
kickoff email.

Scope of Implementation Services:

1. Kickoff: Company will initiate contact via email (Jira Project – pwrimplementation@1worldsync.atlassian.net) with Client within 30 days of contract signature to align on timelines and requirements.
2. Status Call: Company will coordinate, at the Client’s request, one 30-minute call to
   discuss any questions regarding the file(s) requirements.
3. Implementation Support: Company will provide support to Client in implementing
   the solutions outlined below, while strictly adhering to PowerReviews’ best
   practices. Support is available during normal business hours and does not extend
   to after-hours support.
4. Product Data Import: Company will assist the Client in importing their product
   data into the new system. Client is responsible for providing Company with the
   necessary data files, following the specified format outlined here. It is the Client’s
   responsibility to ensure all formatting and data manipulation is completed to
   provide clean, usable data. Once the Client provides the files in the specified
   format, the Company will process and ingest them.
5. Ratings & Reviews Content Import: Company will assist the Client in importing their reviews into the new system. This includes the one-time import of up to 2,500 reviews at no additional cost as part of the PwR Syndication Only product. Should Client purchase the ‘PowerReviews Syndication Only Historical Upload’ service, this service will replace the initial 2,500 included reviews, allowing for a one-time import of the purchased volume of historical reviews. The Client is responsible for providing the Company with the necessary data files, following the specified format outlined
   here. It is the Client’s responsibility to ensure all formatting and data manipulation
   is completed to provide clean, usable data. Once the Client provides the files in the
   specified format, the Company will process and ingest them. The Company
   reserves the right to moderate all content to ensure it meets its moderation and
   authenticity guidelines.
6. PwR Syndication Only Implementation:
   1. Account Setup and Configuration: Set up a Client account on Company’s
      PwR Syndication Only Platform and configure the Syndication features. This
      involves providing basic information including Client website URL, product
      catalog, and brand logo.
   2. Automated Content Mapping: Company will use product data shared by
      Client to identify potential brand and product matches automatically. The
      Client must ensure all required fields are included in their product feed file.
   3. Compliance and Quality Assurance: The Company will ensure compliance
      with syndication channel guidelines, as well as any legal and regulatory
      requirements and/or guidelines related to online reviews and consumer
      protection. The Company will regularly review and moderate syndicated
      review content to maintain quality and integrity.
7. Post-launch: After all required data files have been imported, if needed, a
   syndication support request will be submitted on behalf of the Client for further
   enablement.
8. Implementation Handoff: The Client will receive all relevant contact details for the
   post-implementation support team from the Company via email within 30 days of
   go-live.

Client Obligations

Pre-Implementation:

1. The Company will initiate communication via email within the Jira Project within 30
   days of contract signature. The Client is expected to respond promptly to all
   requests for files, input, or any information necessary to enable PwR Syndication
   Only.

During Implementation:

1. Provide necessary data files for Ratings & Reviews content import, following
   specified formats outlined by the Company here, according to the scope of the
   project.
2. Ensure all provided data files are clean, accurate, and formatted correctly for
   ingestion by the Company.
3. Ensure product data, particularly UPC/EAN/GTIN, is clean and accurate for the
   Syndication solution to enable auto-matching. Client to provide a mapping file if
   manual matching is required.
4. Address any feedback or issues communicated by the Company during the Pre-
   launch Quality Assurance phase, and implement necessary changes promptly.
5. The Client will provide necessary access to their systems and computing
   environment for pre-production and production phases, ensuring appropriate
   connectivity for testing purposes.

Post-Implementation:

1. After all required data files have been imported, if needed, a syndication support
   request will be submitted on behalf of the client for further enablement. The Client
   is responsible for responding promptly to requests for additional information from
   the Syndication team.
2. Ongoing Content Submission:
   1. Following the initial implementation, clients can provide PowerReviews with up to four additional uploads of new content annually, unless otherwise specified in their sales order. These four uploads are distinct from, and do not include, any historical uploads, which are a one-time service used during implementation. This new content must not be older than the most recent review previously provided. For instance, if you submit reviews today, any subsequent reviews provided in three months cannot be older than those submitted today. Regardless of whether you use the standard four uploads or have purchased additional uploads, the same rules apply to content age.
   2. To submit your additional reviews post-implementation, clients must reach out to pwrsyndication@1worldsync.atlassian.net. The total number of reviews submitted annually, across all uploads, must not exceed the “annual content volume” stated in your sales order. If your first file reaches your annual content volume (e.g., 1,000 reviews for a 1,000 volume limit), you will have forfeited your remaining uploads for that year. Clients utilizing an approved, automated process may upload content daily to their PowerReviews provided SFTP if they wish.

Handoff Phase:

1. The Client will receive all relevant contact details for the post-implementation
   support team from the Company via email within 30 days of go-live.

Company Obligations

Pre-Implementation:

1. Coordinate a Kickoff Call with the Client within 30 days of contract signature to
   align on objectives, timelines, and requirements.
2. Coordinate one 30-minute call, at the Client’s request, to discuss questions
   regarding the file(s) requirements.
3. Provide comprehensive support to the Client in implementing the specified
   solutions, adhering strictly to PowerReviews’ best practices.
4. Assist the Client in importing existing reviews and product data into the new
   system to ensure data continuity, processing and ingesting provided data files
   according to specified formats, according to the scope of the project.
   1. The import will include one review file per locale/site prior to go-live.
   2. The import will include one product data file per locale/site prior to go-live.
5. Collaborate with the Client to enable the Syndication solution, leveraging product
   data provided by the Client for auto-matching and providing manual matching
   support if needed, according to the scope of the project.

Implementation and Post-Implementation:

1. Review all data provided by the Client to ensure it meets PowerReviews’
   requirements and best practices.
2. Share feedback resulting from testing with the Client for necessary changes and
   improvements.
3. Communicate any feedback or issues identified during the post-launch phase to
   the Client for necessary actions.
4. Conduct follow-up reviews and assessments upon completion of Client-initiated
   changes.
5. Provide Client with all relevant contact details for the post-implementation support
   team from Company via email within 30 days of go-live.

Syndication Only for Retailers

This section outlines the product description of Syndication Only for Retailers integrating with PowerReviews to receive syndicated content from brands in the PowerReviews network.

Capabilities

PwR Syndication Only enables Client to integrate with PowerReviews to retrieve syndicated user-generated content (UGC) from brands in the PowerReviews syndication network.

Key Features:

1. PwR Syndication Only enables Client to expand product review coverage through the use of syndicated UGC from brands syndicating within the PowerReviews syndication network.
2. Expanded Coverage: By receiving syndicated review content, the Client can increase the number of reviews across their product assortment. This ensures maximum sales lift, even across retailer sites.

Client Obligations

Pre-Implementation:

1. The Company will initiate communication via email within the Jira Project within 30 days of contract signature. The Client is expected to respond promptly to all requests for files, input, or any information necessary to enable PwR Syndication Only.

During Implementation:

1. Provide necessary data files for Ratings & Reviews product date import, following specified formats outlined by the Company here, according to the scope of the project.
2. Ensure all provided data files are clean, accurate, and formatted correctly for ingestion by the Company.
3. Ensure product data, particularly UPC/EAN/GTIN, is clean and accurate for the Syndication solution to enable auto-matching. Client to provide a mapping file if manual matching is required.
4. Address any feedback or issues communicated by the Company during the Pre-launch Quality Assurance phase, and implement necessary changes promptly.
5. The Client will provide necessary access to their systems and computing environment for pre-production and production phases, ensuring appropriate connectivity for testing purposes.
6. Actively communicate with the Company while syndication integration is built and tested.

Post-Implementation:

1. After all integration is complete, if needed, engage with customer success or syndication support for queries or assistance. The Client is responsible for responding promptly to requests for additional information from the client success and/or syndication team.

Handoff Phase:

1. The Client will receive all relevant contact details for the post-implementation support team from the Company via email within 30 days of go-live.

Company Obligations

Pre-Implementation:

1. Coordinate a Kickoff Call with the Client within 30 days of contract signature to align on objectives, timelines, and requirements.
2. Coordinate regular Status Calls with the Client throughout the implementation phase to track progress and address emerging needs.
3. Provide comprehensive support to the Client in implementing the specified solutions, adhering strictly to PowerReviews’ best practices.
4. Assist the Client in importing product data into the PowerReviews system to ensure data continuity, processing and ingesting provided data files according to specified formats, according to the scope of the project.
5. Collaborate with the Client to enable the Syndication solution, leveraging product data provided by the Client for auto-matching and providing manual matching support if needed, according to the scope of the project.

Implementation and Post-Implementation:

1. Review all data provided by the Client to ensure it meets PowerReviews’ requirements and best practices.
2. Share feedback resulting from testing with the Client for necessary changes and improvements.
3. Communicate any feedback or issues identified during the post-launch phase to the Client for necessary actions.
4. Conduct follow-up reviews and assessments upon completion of Client-initiated changes.
5. Provide Client with all relevant contact details for the post-implementation support team from Company via email within 30 days of go-live.