Cooking up Efficiency with Syndigo PIM

Culinary Depot has established itself as a premier commercial kitchen equipment supplier since 1999. They specialize in building, renovating, and servicing commercial kitchens for diverse institutions including hospitals, schools, hotels, and restaurants. As a full-service food service equipment partner, they excel in delivering comprehensive kitchen solutions from initial concept to final implementation, ensuring projects are completed on budget, on target, and on time.

Their significant growth started to strain their website processes and increased the challenge of effectively managing their product data. They quickly realized that a Product Information Management (PIM) solution was needed to address these growing pains and selected Syndigo PIM.

Some of the benefits realized by using the solution include: 

• Quick startup out of the box without a time-consuming, complex implementation.
• Automated bulk processing with precise and secure transfer of large product datasets.
• A 95% improvement in product data cleanliness and quality.

Data Growth Challenges Reach a Boiling Point

Culinary Depot’s rapid expansion from 30 in-office employees to over 150 staff members across multiple continents created significant operational challenges. The company struggled with inefficient product data management processes that heavily relied on Excel spreadsheets, leading to frequent accuracy issues and time-consuming manual effort.  Additionally, their rapid expansion into new markets along with a growing product catalog created increasingly complex supply chain and data management issues that made it more difficult to accurately track critical information about their products.

The absence of a centralized PIM system impacted their ability to scale operations, while their website processes struggled to keep pace with their growth trajectory. These challenges made it clear that a PIM solution was necessary to maintain a competitive edge while continuing to provide excellent customer service.

Culinary Depot Fires Up Its Data Management with Syndigo PIM

After careful evaluation, Culinary Depot selected Syndigo PIM. They were impressed with its comprehensive feature set, backed by a professional and knowledgeable implementation team and expert support. Scalability also provided confidence in its ability to support continued growth. The data management tools for handling large product catalogs sealed their decision, making Syndigo the clear choice for meeting their data management needs now and in the future.

When looking into software options we were impressed with Syndigo’s many capabilities and their professional and helpful staff. We were also confident that Syndigo would be able to help us scale as we continue to grow.

Pinny Frieder

Director of eCommerce at Culinary Depot

A Recipe for Operational Excellence

Syndigo PIM delivered many advantages to Culinary Depot’s operations. The out of the box BigCommerce connector enabled single-click integration capabilities. This plug-and-play functionality eliminated the need for a complex implementation, allowing for rapid deployment that accelerated their time-to-value.

The automated batch processing capabilities transformed their data management processes, enabling the safe and accurate handling of large volumes of product data in less time. They also achieved an impressive 95% improvement in data cleanliness and quality.

Operational efficiency saw dramatic improvements. Time previously spent on manual data entry was significantly reduced, allowing staff to focus on more strategic tasks. The improved accuracy in product information reduced errors and rework, enhanced team productivity, and streamlined workflow processes.

Additionally, the online shopping experience for customers significantly improved, making it more pleasant and efficient.

Sizzling Success

Culinary Depot’s selection of Syndigo PIM addressed their critical data management challenges, providing a solid foundation to support the company’s continued growth. The solution not only resolved their immediate data issues, but also delivered a scalable platform to power future expansion. The successful transition from manual to automated processes, coupled with superior data quality and accuracy, has advanced their operational success.

The partnership between Culinary Depot and Syndigo demonstrates how the right PIM solution can transform business operations and create lasting value for both the organization and its customers.