Commerce Suite

offering.

1. Solutions and Services

1WS’s Commerce Suite extends the Item Management subscription to include solutions
complimentary to the Business-to-Consumer (“B2C”) digital experience. Based on the Item
Management subscription, this suite of capabilities includes the following:

1.a Item Management

1.a.i.1WS’s Item Management solution offers subscribers the ability to manage and
synchronize
accurate product content with a wide array of supplier and recipient trading partners. The Item
Management Platform employs individual Connectors to deliver product content through
recipient accepted methodologies to meet supplier and recipient product content needs. The
Item Management Platform includes access to web-based and machine-to-machine interfaces
that allows Client to synchronize product content with other trading partners. In addition,
validations are applied to submitted attributes to help ensure completeness and consistency of
the data that is shared by trading partners.

The Item Management Platform offers the ability to capture, manage and store product content,
as well as to collaborate with other 1WS community members to perform validations of the
product content using rules defined by those recipients, and distribute the product content to
those recipients. In addition, the Item Management Platform performs functions such as to allow
data to be presented to recipients in a more user-friendly environment, or to allow data to be
displayed on other websites with minimal effort.

For complete description of the Item Management capability, see attached Product Description
for Item Management

1.a.ii. Implementation Options.1WS offers two (2) implementation options to implement the
Item Management Platform, as further described below.

• Onboard Support through 1WS. With the Onboard Support option, Client will receive
  technical assistance to help Client prepare and synchronize its product content. This
  option includes preparation, testing and assistance, including the setup process, and is
  driven by 1WorldSync support staff. Choosing the Onboard Support option provides the
  greatest assurance that product content will be formatted and prepared properly, so that
  Client can quickly start complying with its trading partners’ requirements and begin
  realizing the business benefits of data synchronization.
• Implementation with a Certified Solution Partner. Client may choose a Certified Solution
  Partner of 1WorldSync to assist with managing its data synchronization initiative.
  Certified Solution Partners provide products and/or services to assist Client in achieving
  successful data synchronization implementation. All Certified Solution Partners have
  been certified as having met 1WS’s requirements for accessing the 1WS System.
  Please contact 1WorldSync at 1-866-280-4013 to obtain a list of Certified Solution
  Partners.

1.a.iii. Requirements. In order to use the Item Management Platform, Client must have
correctly adopted the applicable validations, product identification and attribute standards for
the
chosen Connectors. Client is strongly advised to review the applicable documentation for
Client’s selected Connectors and Client’s data recipients on the preparation of product content
to be published to them.

1.a.iv. Data Entry. The Item Management Platform requires that Client provides its content
via
the web interface provided as part of the 1WS System or via a single node (such as connection
via AS2) as described further below. If Client desires to provide its data through multiple
nodes
or AS2 connections, Client will be required to contract and pay for additional Professional
Services. Upon Client’s request, 1WorldSync will provide Client with a custom quote and
Statement of Work for such Professional Services. If Client desires 1WS to enter or assist with
entering this product content into 1WS’s System, Client may purchase Data Loading and
Maintenance (DLM+) Services from 1WS. The Item Management platform does not include
these or any other 1WS products or services unless they are separately contracted and paid for
by Client.

• Spreadsheet Upload Users must use the 1WS spreadsheet that is provided by 1WS.
  Users of Quick Connect must not modify the functionality of the 1WS spreadsheet.
• Data Distribution Product content is shared with recipients by a variety of
  mechanisms, based on recipient specific requirements of the GDSN Connector. These
  mechanisms may include, for example, AS2, HTTPS, UI File Downloads, SFTP and
  other means of electronic transmission of data.
• AS2 Users using the Applicability Statement 2 “AS2” standard for communications must
  adhere to the following rules:
• Multiple, simultaneous (close in time) business transactions for a given company must
  be sent via batch messages and not in multiple, individual messages. The maximum
  number of documents allowed in a single XML message is 1000. Sending XML
  messages of a specific type (for example, Catalog Request) must not be any more
  frequent than once every 5 minutes unless the message contains at least 1000
  documents.
• The “listener” endpoint must be running during processing of messages until all
  transactions are processed and reconciled. (The AS2 “listener” is the client-side
  software/routine that waits for the response message and prevents inadvertent Denial
  of Service attacks that may result in deactivation.)
• Users must provide around the clock (24 x 7) technical phone contact
• Users must use an AS2 solution that is certified by DGI (Drummond Group Inc.)
• No more than 10 concurrent connections are allowed.
• Must be able to use publicly available hostnames (not IP addresses).
• When sending an asynchronous message and receive a HTTP 200 response but no
  MDN, wait at least an hour to retry sending the message again. The number of retries
  should be limited to 3.
• The maximum file size or XML message size is 75MB.

1.b. Digital Catalog

1.b.i. Limited to use in supporting the digital presentation of product data and content managed within the 1WorldSync Commerce Platform for up to fifty (50) publicly accessible items. Digital Catalog provides suppliers
with the ability to render their items as a browsable Digital Catalog(s), mobilizing the product
content already organized in the Item Management and related platforms and enables the
seamless presentation of selling sheets, catalogs, slicks and other digital sales aids. Digital
Catalog will allow both internal or external users to search, browse and download product data
and content that has been made available in the 1WS Digital Catalog solution. Control of the
product content displayed in Digital Catalog is solely at the discretion of the Client as the
Digital
Catalog limits visibility to product content that the Client has explicitly specified.

For complete description of the Digital Catalog capability, see attached Product Description for Digital Catalog

1.c. ContentCast

1.c.i Limited to use with up to ten (10) items for syndication to the 1WorldSync General
Network of retailers. Client shall be granted access to the 1WorldSync ContentCast
Client
Portal to import Client Rich Content and create Rich Content Client product content page(s)
(“Client Rich Content Page(s)”) based on the Rich Content Template Page. Client may add
and/or edit Client Rich Content. 1WorldSync may make the Client Rich Content Pages available
to the 1WorldSync General Network through the 1WorldSync services. Each unique Client Rich
Content Page shall count as a new page for the purpose of this service. Multiple Client product
part numbers may be associated to a page at no additional charge, except where specific
recipients require pages to be specific to a single part number. There shall be no fee for any
updates to the existing Client Rich Content Pages if done by the Client. However, any updates
to existing Client Rich Content Pages by 1WorldSync at Client’s request shall be subject to an
additional fee under 1WorldSync’s Rich Content Page Creation Service.

For complete description of ContentCast capabilities, see attached Product Description for
ContentCast

1.d. Retail Ecommerce Analytics

1.d.i Limited to use with up to twenty (20) items for Item Intelligence for Walmart and
Kroger only. Retail E-Commerce Analytics provides data and metrics to understand your
items’ performance online for supported Retailer(s). Using this solution provides visibility to,
and
the ability to extract, metrics for the areas of intelligence described below.
1WorldSync will provide access to the REA portal and metrics based on the following packages:
Ecommerce Item Intelligence – includes the following analytics for Company items on
designated Retailer ecommerce site(s):

Weekly Store-Level Metrics:

1. Store locations where item is found online
2. Item price at each location
3. Location-level eComm stock status
4. Weekly keywords and ranking insights:
   • Top 10 and page 1 organic and sponsored keyword rankings by brand and item
   • Share of search reporting

For complete description of Retail Ecommerce Analytics capabilities, see attached Product
Description for Retail Ecommerce Analytics

1.e. Image Capture Subscription

1.e.i Client is entitled to Image use for up to 10 items annually. Image use is limited to
publication or syndication of images exclusively via the Item Management, ContentCast,
or Digital Catalog solutions. As a requirement to using the Image Capture Subscription,
1WorldSync will capture images of products delivered to 1WorldSync Studio as coordinated with
Client through 1WorldSync Onboarding support. Client must designate desired imaging
package as described in the Studio Services
Product Description, limited to:

• 3.1A. Consumer Packaged Goods (CPG) Image Package
  • Six (6) straight on images – Four (4) sides plus top and bottom for a total of six
    (6)
    images at no plunge angle.
  • Three (3) marketing angle images: Plunge angle of approximately 20° for front, left
    and right views. Left and right are at an approximate 15° side angle.
  • Two (2) images of the Ingredient/Nutrient label when applicable: may be provided
    as individual images or a single image with both views, as listed and agreed to in
    the Finalized Shot List.
  • One (1) barcode image.
• 3.1B. Foodservice Image Package
  • Closed case: One (1) angle image.
  • Open case: One (1) angle image.
  • Inner pack or plastic bag of food: One (1) angle image.
  • Raw product/consumer unit/lowest unit: One (1) angle image.
  • Raw product/consumer unit/lowest unit: One (1) angle variation image.

Activation of the Image Capture Subscription requires the execution of a seperate Image Capture Subscription agreement between Client and 1WorldSync. The Image Capture Subscription agreement does not carry an additional fee and can be executed digitally via the 1WorldSync Store or manually, facilitated by account management.

For complete description of Studio services, see attached Product Description for Studio
Services

1.f. Link Manager

1.f.i Link Manager enables brand owners to link their product information dynamically and flexibly in compliance with the GS1 Digital Link standard. By using a link on product packaging, typically as a QR code, consumers and other stakeholders can access a variety of information managed by the manufacturer in 1WorldSync Link Manager by scanning this link.

Link Manager is included in Commerce Suite Subscription without limitations.

For complete description of Link Manager, see attached Product Description for Link Manager

2. Support

2.1. Administrative and Billing Support.

For administrative and billing issues, please contact businesssupport@1worldsync.com.

2.2. Resource Center (Online Documentation and References).

1WS Clients -may access –1WS’s proprietary online reference library, known as the 1WorldSync -Resource Center. Access is limited to individuals who have been registered by 1WS as authorized users of -1WS
Products/Services-. The 1WS Resource Center can be found – at – https://1worldsync.com/resource-center/support/.

2.3. Product/Service Support.

Clients may submit Support Case Tickets at https://1worldsync.com/resource-center/support/.

2.4 Support Levels

1WorldSync will make its Help Center and
Silver Level Support available to Client to assist with setup and service
use. Custom
Training and/or enhanced level support (Gold level) can be purchased for an additional
fee.

Silver

Includes:

• Portal self service with dedicated support team
• Up to 20 Support Case submissions per month, via the completion of a 1WS
  Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview
  and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Gold

Includes:

• Assigned Customer Care Advocate
• Monthly call with assigned Customer Care Advocate
• Up to 30 Support Case submissions per month, via the completion of a 1WS Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview
  and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Platinum

Includes:

• Assigned Customer Care Advocate
• Biweekly calls with assigned Customer Care Advocate
• Quarterly Business review with Customer Care Advocate
• Up to 50 Support Case submissions per month, via the completion of a 1WS
  Support Form
• Help center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview
  and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

Enhanced Support Package (Silver to Gold upgrade)

*must be purchased in conjunction with one or more annual service subscriptions, and is an annual
fee that can be used as applicable to Client’s unique service offering. Enhanced support package
defaults to standard support if the upgrade is not renewed.

Includes:

• Assigned 1WS Customer Care Advocate with up to 4 hours dedicated time per month
• Monthly 1 hour call with assigned Customer Care Advocate
• Up to 20 Support Cases per month, via the completion of a 1WS Support Form
• Help Center availability including documentation & FAQ
• Online webinar training for ContentCast, Datasource, PartnerAccess, Item Management Overview
  and Troubleshooting Using Item Management included with purchase of corresponding service
• Telephone escalation procedures for serious system outages
• Standard system reporting and production / consumption dashboard as applicable by service

**Service upgrade is only available to silver customers who move from the support team to a
dedicated Customer Care Advocate. Hourly time limits shall be observed and fulfilled in a
reasonable manner that is meaningful to the customer.

3. Training

Client will receive access to 1WS sponsored webinars that provide basic training on –
subscribed 1WS Products and Services. Client will have access to the 1WS Community Site
where Client can access training and reference documentation. Additionally, 1WS’ Essentials
LIVE training classes for more hands-on training are available for an additional fee.

4. Test Environment

Client will receive access to a 1WS System Test Environment as needed in accordance with its
usage of the Item Management: Sales Flex Plan Service to exchange data with other trading
partners via GDSN Connectors.

5. Community Updates

Client may opt in to receive relevant community updates and other newsletter publications as
offered by 1WS.

6. 1WorldSync Content1 Participation

In using the Commerce Suite package, Client agrees to be opted in to making their items available via the 1WorldSync Content1 accessible catalog offering.

For complete description of Content1, see attached Product Description for Content1